Customer Experience Leader - Front End & Service Desk

Hannaford Supermarkets; Brandon (VT); On-site; USD 24,000 - 34,000; Full time

Job summary

Hannaford Supermarkets in Brandon, Vermont, is hiring for a front-end/service desk associate. You will observe policies, maintain appearance, assist shoppers, and support safety and security while processing transactions and bagging orders.

The role requires strong communication, willingness to learn multiple tasks, and the ability to perform cashier and service desk duties, with physical requirements including standing, lifting light loads, and occasional weather exposure.

Qualifications

• Must meet minimum age requirements to perform specific job functions (18 years of age).
• Demonstrated ability to learn multiple tasks and technical requirements of the job.
• Demonstrated ability to perform cashier and service desk/kiosk.

Responsibilities

• Observe and follow all company policies and established procedures.
• Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
• Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets
• Assist in special projects and perform other functions as assigned by supervision.
• Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed.
• Observe security standards by staying alert and being aware of customers' actions and behavior.
• Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.
• Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
• Frequently, perform cashier and/or bagging functions
• Frequently, perform service desk/kiosk and if trained, bookkeeper functions
• Perform all other duties as assigned.

Skills

Effective communication

Customer service

Learn multiple tasks

Cashier and service desk skills

Job description

Hannaford Supermarkets in Brandon, Vermont, is hiring for a front-end/service desk associate. You will observe policies, maintain appearance, assist shoppers, and support safety and security while processing transactions and bagging orders.

The role requires strong communication, willingness to learn multiple tasks, and the ability to perform cashier and service desk duties, with physical requirements including standing, lifting light loads, and occasional weather exposure.