Customer Experience Leader — Front-End & Operations

Walmart Canada; Rockland (CA); On-site; USD 15,000 - 22,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager to lead front-end operations, drive exceptional service, and uphold store standards in a fast-paced retail environment.

You will supervise customer and associate needs, train team members on systems and procedures, oversee transactions and cash handling, and promote company programs while ensuring safety and compliance. This role emphasizes leadership and operational excellence.

Qualifications

• Age - 16 or older
• Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Responsibilities

• Safety, Security, and Emergency Readiness: Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.
• Customer and Associate Support: Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.
• Front End Coverage and Operations: Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.
• Associate Training and Development: Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.
• Transaction Oversight and Compliance: Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.
• EAS and Loss Prevention Support: Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and "Failure to Deactivate" logs are completed accurately.
• Cash Management and Register Controls: Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.
• Promote Company Programs And Initiatives: Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.

Skills

Customer Service

Leadership

Retail Operations

Job description

Walmart Canada is seeking a Customer Service Manager to lead front-end operations, drive exceptional service, and uphold store standards in a fast-paced retail environment.

You will supervise customer and associate needs, train team members on systems and procedures, oversee transactions and cash handling, and promote company programs while ensuring safety and compliance. This role emphasizes leadership and operational excellence.