Customer Experience Leader: Drive Sales & Service

Victoria’s Secret & Co.; Kennesaw (GA); On-site; USD 30,651 - 41,190; Full time

Job summary

A leading lingerie retailer is seeking a Customer Experience Manager in Kennesaw, GA. This role involves driving sales and coaching the sales team to enhance customer satisfaction. The ideal candidate will have a passion for the brand and proven retail leadership experience, ensuring exceptional customer service and operational excellence. Responsibilities include managing labor, maintaining visual standards, and linking team performance to overall sales outcomes.

Qualifications

• 3+ years of retail leadership experience preferred.
• Ability to work long hours, stand, bend, and lift.

Responsibilities

• Lead sales floor operations to drive top-line sales.
• Coaching and developing team members.
• Maintain operational excellence and visual standards.
• Manage labor hours effectively.

Skills

Passionate about Victoria’s Secret Brand

Customer satisfaction improvement

Business report analysis

Self-awareness and feedback seeking

Leadership and development of direct reports

Progress monitoring and feedback incorporation

Linking strategies to activities

Influencing partners

Flexibility in scheduling

Technology usage (mobile, computers)

Job description

A leading lingerie retailer is seeking a Customer Experience Manager in Kennesaw, GA. This role involves driving sales and coaching the sales team to enhance customer satisfaction. The ideal candidate will have a passion for the brand and proven retail leadership experience, ensuring exceptional customer service and operational excellence. Responsibilities include managing labor, maintaining visual standards, and linking team performance to overall sales outcomes.