Customer Experience Lead | Shift Supervisor

Default Brand; Santa Rosa (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K program

Job summary

Default Brand is seeking a full-time Customer Service Lead in Santa Rosa, CA. This role involves assisting the store management team while ensuring an outstanding shopping experience and maintaining store operations. Responsibilities include modeling excellent customer service, processing transactions, and managing store staff during shifts.

The ideal candidate should have a high school diploma, strong communication skills, and the ability to manage staff effectively. Benefits include health insurance, retirement plans, and paid time off.

Qualifications

• Previous experience in a shift supervisory role preferred.
• Must communicate clearly in written and verbal forms.
• Ability to read safety and procedural documents.

Responsibilities

• Assist store management in operations during shifts.
• Model outstanding customer service and selling skills.
• Interact with customers to provide expert advice.

Skills

Customer Focus

Attention to Detail

Decision Making

Communication

Education

High School diploma or GED

Tools

Point-of-Sale computer system

Job description

Default Brand is seeking a full-time Customer Service Lead in Santa Rosa, CA. This role involves assisting the store management team while ensuring an outstanding shopping experience and maintaining store operations. Responsibilities include modeling excellent customer service, processing transactions, and managing store staff during shifts.

The ideal candidate should have a high school diploma, strong communication skills, and the ability to manage staff effectively. Benefits include health insurance, retirement plans, and paid time off.