Customer Experience Lead — Retail & Framing

Michaels; Abilene (TX); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Partner discount programs

Job summary

The Michaels in Abilene, TX is hiring a Store Team Member to deliver friendly customer service, help shoppers find products, and ensure quick checkout. You will assist with truck unload, stocking, price tagging, and in-store merchandising while supporting omnichannel processes like BOPIS.

Join a team that emphasizes safety and accuracy, with benefits including 401(k), medical, dental, vision, tuition assistance, and employee discounts.

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide a fast and friendly checkout experience; cash handling to standards
• Educate customers on Rewards program and Private Label Credit Cards enrollments
• Assist with Omni channel processes including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Retail experience

Customer service

Job description

The Michaels in Abilene, TX is hiring a Store Team Member to deliver friendly customer service, help shoppers find products, and ensure quick checkout. You will assist with truck unload, stocking, price tagging, and in-store merchandising while supporting omnichannel processes like BOPIS.

Join a team that emphasizes safety and accuracy, with benefits including 401(k), medical, dental, vision, tuition assistance, and employee discounts.