Customer Experience Lead | Omni-Channel & Store Growth

URBN Urban Outfitters, Inc.; Wichita (KS); Sur place; USD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Retirement plan

Résumé du poste

Anthropologie is expanding in Wichita, KS, and seeks a Key Holder to support the store leadership with service, selling, and daily operations. You will mentor the team, manage daily zones, and help deliver a seamless omni-channel experience while maintaining store standards.

You will drive customer engagement, assist in onboarding new hires, and collaborate with partners to ensure smooth shipping and inventory processes, contributing to a welcoming store atmosphere.

Qualifications

• Anthro brand fan
• Leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

Responsabilités

• Collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valued
• Takes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals
• Utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services
• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones
• Acts as an elevated team member, exercises decision‑making skills to support problem solving and enhances each customer’s experience
• Supports the training of the associate team, including new hire onboarding
• Supports daily operating processes such as opening and closingprocedures, maintaining store standards, restocking product, and helping with facilities or IT issues
• Collaborates with key partners to effectively facilitate shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
• Assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store
• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
• Checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback
• Provides insights related to the customer and employee experience and communicates feedback to Store Manager
• Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities

Connaissances

Brand affinity for Anthropologie

Leadership experience

Team player

Flexibility with hours

Willingness to learn and grow

Description du poste

Anthropologie is expanding in Wichita, KS, and seeks a Key Holder to support the store leadership with service, selling, and daily operations. You will mentor the team, manage daily zones, and help deliver a seamless omni-channel experience while maintaining store standards.

You will drive customer engagement, assist in onboarding new hires, and collaborate with partners to ensure smooth shipping and inventory processes, contributing to a welcoming store atmosphere.