Customer Experience Lead: Insights & Launches

Philips; Washington; On-site; USD 129,000 - 205,000; Full time

Benefits offered by this job

PTO

401k matching

HSA with company contribution

Stock purchase plan

Education reimbursement

Job summary

Philips in Bothell, WA is seeking a Customer Experience Manager to lead end-to-end consumer research and translate insights into improved product and service experiences across our health technology offerings. You will collaborate with global teams, shape onboarding experiences, and drive launches with clear benchmarks while balancing innovation with regulatory requirements.

This office-based role emphasizes customer-centric improvements and a commitment to outstanding service across all

Qualifications

• 2+ years of experience managing consumer care communication tools.
• Experience with product development lifecycle and launches.
• Ability to translate insights into customer experience improvements.
• Experience with digital products and navigating ambiguity.

Responsibilities

• Lead end-to-end consumer research and insights initiatives aligned with business goals.
• Identify customer needs and experience gaps across Philips products and competitors.
• Collaborate with cross-functional teams to develop consumer-facing content and onboarding.
• Support product and service launches with launch-readiness plans and benchmarks.
• Drive continuous improvement balancing innovation, operations, and compliance with standards.

Skills

Customer research

Cross-functional collaboration

Communication skills

Digital products

Education

Design or CS degree preferred

Job description

Philips in Bothell, WA is seeking a Customer Experience Manager to lead end-to-end consumer research and translate insights into improved product and service experiences across our health technology offerings. You will collaborate with global teams, shape onboarding experiences, and drive launches with clear benchmarks while balancing innovation with regulatory requirements.

This office-based role emphasizes customer-centric improvements and a commitment to outstanding service across all