Honolulu Field-Based Customer Success Executive

Philips; Honolulu (HI); Hybrid; USD 123,000 - 195,000; Full time

Benefits offered by this job

PTO

401k

HSA

Stock purchase plan

Job summary

Philips in Honolulu, HI seeks a Customer Success Executive to own strategic partnerships within the Hospital Patient Monitoring ecosystem. You will drive value delivery by aligning clinical, operational, and financial goals with executive stakeholders and cross-functional teams.

Lead a unified customer success roadmap across partnerships and services, ensuring adoption of Philips monitoring solutions and expansion of the portfolio.

Qualifications

• 5+ years in strategic CRM, customer success, or clinical transformation.
• Experience in hospital healthcare or medical device industry required.
• Bachelor's or master's degree (or equivalent) or 9+ years related experience.
• Current Gainsight certification is a plus.

Responsibilities

• Oversee full lifecycle of strategy, execution, adoption, and value delivery for long-term partnerships.
• Drive clinical, operational, and financial improvements with stakeholders.
• Ensure customers achieve full adoption of the monitoring solution across devices and platforms.
• Collaborate with Sales, Services, and S&D to secure renewals and expand offerings.

Skills

Executive leadership

Strategic CRM

Stakeholder management

Hospital healthcare knowledge

Salesforce

Cross-functional collaboration

Analytical storytelling

Education

Bachelor's degree or higher

Tools

Salesforce

Gainsight

Job description

Philips in Honolulu, HI seeks a Customer Success Executive to own strategic partnerships within the Hospital Patient Monitoring ecosystem. You will drive value delivery by aligning clinical, operational, and financial goals with executive stakeholders and cross-functional teams.

Lead a unified customer success roadmap across partnerships and services, ensuring adoption of Philips monitoring solutions and expansion of the portfolio.