Senior Manager- Customer Experience

GreyOrange Pte. Ltd.; Atlanta (GA); Remote; USD 120,000 - 150,000; Full time

Job summary

A leading technology company in the U.S. is seeking a Senior Manager of Customer Experience to lead a team and drive customer-centric initiatives. The ideal candidate will have 10-12 years of relevant experience in managing B2B accounts, along with a strong background in data analytics and operational excellence. This role involves setting strategic goals and facilitating continuous learning in a fast-paced environment.

Qualifications

• 10-12 years of experience in Customer Experience or related fields.
• Proven experience managing complex B2B customer accounts.
• Strong background in data analytics with tools like SQL and Power BI.

Responsibilities

• Lead and mentor a team of Customer Experience professionals.
• Set clear goals and drive accountability.
• Identify and implement process improvements for customer experience.

Skills

Strategic Customer Experience

Operational Excellence

Cross-functional Collaboration

Data Analytics

SQL

Grafana

Power BI

Executive Communication

Stakeholder Management

Problem-solving

Job description

#### Senior Manager- Customer ExperienceFull TimeRequired Experience10 - 12 YearsSkillsStrategic Customer E... ,Operational Excellen... ,Cross-functional Col...* Lead and mentor a team of Customer Experience professionals, fostering a culture of continuous learning and customer-centricity to deliver consistent service and measurable business impact.* Set clear goals, drive accountability, and facilitate knowledge sharing and development of best practices across regions and accounts.* Identify and implement process improvement initiatives to enhance customer experience, operational efficiency, and scalability.* 10–12 years of experience in Customer Experience, Technical Account Management, or Post-Sales Operations, preferably within tech, SaaS, or automation domains.* Proven experience managing large, complex B2B customer accounts.* Strong background in data analytics and reporting, with hands-on experience in tools like SQL, Grafana, Power BI, or equivalent platforms.* Ability to translate complex data into actionable insights for operational optimization and executive decision-making.* Exceptional executive communication, stakeholder management, and problem-solving skills.* Prior experience in warehouse automation, robotics, logistics, or supply chain is a significant plus.* Ability to operate effectively in a fast-paced, matrixed, global environment with minimal supervision.Customer Experience Manage...California, USAPosted On a day ago