Customer Experience Lead, Front-End Operations

Smith's Food & Drug Centers; Ogden (UT); On-site; USD 45,000 - 65,000; Full time

Job summary

Smith's Food & Drug Centers is seeking a dedicated Front-end Department Leader to direct day-to-day operations, uphold front-end standards, and champion a Customer 1st approach. You will mentor associates, manage scheduling, and support budget and promotional initiatives that drive store performance.

You will ensure product knowledge, safe operations, and strong teamwork, while maintaining a welcoming environment and accurate cash handling.

Qualifications

• Retail or customer service experience required.
• Clear communication with associates and customers.
• Strong math and cash handling skills.
• Willingness to train and coach front-end staff.
• Knowledge of products, promotions, and store layout.

Responsibilities

• Direct and supervise all day-to-day functions for the Front-end department.
• Execute best practices, goals and Front-end standards for the department.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Model the company values of respect, honesty, integrity, diversity, inclusion and safety.
• Oversee and manage efficient operations of all Front-end functions and activities.
• Schedule Front-end associates to provide adequate department coverage.
• Assist store management with department budget, P&L reviews and actions on financial reports.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.
• Stay current with present, future, seasonal and special ads; monitor department expenses.

Skills

Effective communication

Basic math

Handle stress

Retail experience

Customer service

Teamwork

Product knowledge

Budget awareness

Cash handling

Scheduling

Tools

POS system

Inventory software

Job description

Smith's Food & Drug Centers is seeking a dedicated Front-end Department Leader to direct day-to-day operations, uphold front-end standards, and champion a Customer 1st approach. You will mentor associates, manage scheduling, and support budget and promotional initiatives that drive store performance.

You will ensure product knowledge, safe operations, and strong teamwork, while maintaining a welcoming environment and accurate cash handling.