Customer Experience Lead - Fashion, Travel & Training Perks

Suitsupply; Washington (District of Columbia); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Training program

Clothing allowance

Employee discount

Travel opportunities

Job summary

Suitsupply in Washington, DC is seeking a Customer Experience Coordinator to set the tone of the Radically Personal customer journey. You will be the store’s lead ambassador and a reference for clients, guiding the experience from hello to checkout.

You will partner with leadership to ensure seamless operations, deliver exemplary service, and maximize sales while upholding the brand’s image of quality and professionalism.

Qualifications

• Experience in sales, hospitality, or service.
• Exceptional customer service and clienteling skills.
• Strong verbal and written communication skills.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Exceed client expectations at every visit and focus on the client experience.
• Maintain professional appearance and deliver top customer service to maximize sales.
• Map clienteling activities for each guest.
• Foster seamless, positive atmosphere in the customer journey.
• Collaborate with leadership to address service issues.
• Perform additional duties as assigned by store leadership.

Skills

Sales

Hospitality

Customer service

Clienteling

Communication

Job description

Suitsupply in Washington, DC is seeking a Customer Experience Coordinator to set the tone of the Radically Personal customer journey. You will be the store’s lead ambassador and a reference for clients, guiding the experience from hello to checkout.

You will partner with leadership to ensure seamless operations, deliver exemplary service, and maximize sales while upholding the brand’s image of quality and professionalism.