Customer Experience Lead-Trumbull Shopping Park

Victoria's Secret & Co.; Trumbull (CT); On-site; USD 26,863 - 33,751; Full time

Job summary

A leading fashion retailer is seeking a Customer Experience Lead in Trumbull, Connecticut. The role involves driving sales, leading store associates, and ensuring operational excellence through visual merchandising and management practices. Candidates should have a passion for the brand, excellent merchandising skills, and ideally some retail experience. The position requires the ability to work flexible hours and manage performance. This is an exciting opportunity to play a key role in enhancing customer experiences and promoting the business.

Qualifications

• 1 year of retail experience preferred.
• Experience directing other individuals in the performance of their job duties preferred.
• Ability to stand for long periods and frequently bend, kneel, and lift.

Responsibilities

• Drive and grow top-line sales by selling and leading associates.
• Support operational excellence through visual standards and payroll management.
• Assign work and provide direction to associates.

Skills

Excellent merchandising skills

Ability to work nights and weekends

Self-awareness and feedback incorporation

Technology proficiency

Experience with business reports

Job description

Customer Experience Lead – Trumbull Shopping Park

Join to apply for the Customer Experience Lead – Trumbull Shopping Park role at Victoria’s Secret & Co.

Description

A Victoria’s Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.

Primary Responsibility

The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.

All Store Leadership Team Responsibilities Include

• Leading and demonstrating company values within the store.
• Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
• Conducting associate observations and associate coaching.
• Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
• Linking results to behaviors and actions to drive top-line sales.
• Independently managing labor hours within the store to drive top-line sales and profit.
• Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
• Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
• Demonstrating and leading company policy and procedures.
• Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
• This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.

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Compensation

Minimum Salary: $19.50
Maximum Salary: $24.50

VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.

Qualifications

• Passion for Victoria’s Secret Brand.
• Demonstrates excellent merchandising skills.
• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
• A sense of self-awareness with an interest in seeking feedback to improve and develop.
• Ability to monitor/track progress and incorporate feedback into decision-making.
• Experience with influencing cross-functional partners in informal and formal settings to get things done.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to stand for long periods and frequently bend, kneel, and lift.
• Ability to use technology (headsets, mobile devices, computers).
• 1 year of retail experience preferred.
• Experience directing other individuals in the performance of their job duties preferred.

Equal Opportunity Statement

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.