Customer Experience Lead-Glenbrook Square

Victoria's Secret & Co.; Fort Wayne (IN); On-site; USD 22,386 - 28,585; Full time

Job summary

A leading retail company in Fort Wayne, Indiana is seeking a Customer Experience Lead to enhance customer experiences and drive sales. The ideal candidate should have strong merchandising skills and the ability to work collaboratively with team members. This role involves coaching associates and ensuring the store's appearance meets standards. A passion for the brand and retail experience are preferred.

Qualifications

• 1 year of retail experience preferred.
• Ability to work nights, weekends, and a flexible schedule.
• Experience directing other individuals in the performance of their job duties preferred.

Responsibilities

• Deliver exceptional customer experiences.
• Conduct associate coaching and observations.
• Own the overall appearance and presentation of the brand.
• Manage labor hours effectively to drive sales.

Skills

Merchandising skills

Influencing others

Self-awareness

Technology usage

Job description

Overview

A Victoria’s Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.

Responsibilities

• Leading and demonstrating company values within the store.
• Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
• Conducting associate observations and associate coaching.
• Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
• Linking results to behaviors and actions to drive top-line sales.
• Independently managing labor hours within the store to drive top-line sales and profit.
• Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
• Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
• Demonstrating and leading company policy and procedures.
• Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
• This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of daily tasks.

Qualifications

• Passion for Victoria’s Secret Brand.
• Demonstrates excellent merchandising skills.
• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
• A sense of self-awareness with an interest in seeking feedback to improve and develop.
• Ability to monitor/track progress and incorporate feedback into decision-making.
• Experience with influencing cross-functional partners in informal and formal settings to get things done.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to stand for long periods and frequently bend, kneel, and lift.
• Ability to use technology (headsets, mobile devices, computers).
• 1 year of retail experience preferred.
• Experience directing other individuals in the performance of their job duties preferred.

Compensation

Minimum Salary: $16.25

Maximum Salary: $20.75

VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including your specific skills and experience, geographic region, or other relevant factors.

Employment and Equal Opportunity

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. We are an equal opportunity employer and do not discriminate in hiring or terms and conditions of employment because of race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

We will not include other job postings or unrelated content in this description.