Customer Experience Lead — Car Wash & Memberships

ModWash; Alabama; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid training

Free employee car washes

Fun, team-oriented environment

Career advancement opportunities

401K match

Medical, Dental and Vision Insurance

Job summary

ModWash in Attalla, AL is seeking a full-time Customer Service Associate (Key Holder) to lead daily site operations and drive membership sales. You will greet guests, present packages, and guide customers through membership options while upholding outstanding service standards.

Base pay plus commission, paid training, and benefits support a team-focused, customer-first culture. This role offers growth opportunities within a fast-paced environment at the ModWash brand.

Qualifications

• Experience in customer service or sales preferred.
• Excellent communication and interpersonal skills.
• Outgoing, energetic personality.
• Ability to work flexible schedule including evenings and weekends.
• Comfort with outdoor work and variable weather.

Responsibilities

• Deliver mind blowing customer service. Greet all customers with a smile, a wave and a friendly attitude.
• Actively sell and present each of the ModWash packages and the benefits of unlimited wash memberships.
• Safely guide and assist guests through the ModWash packages, and membership options.
• Actively engage with customers pre/post wash to ensure 100% satisfaction.
• Collaborate with and encourage the team to meet sales goals.
• Execute opening and closing site responsibilities when scheduled. Be responsible for the site standards of service.
• Effectively maintain the on-site equipment and troubleshoot when needed
• Assist in overseeing the productivity, breaks, and safety of all employees
• Continuously seek ways to improve the business
• Ensure compliance with legal requirements and company policies and procedures
• Ensure facilities are always clean and presentable.

Skills

Customer service

Sales experience

Communication

Interpersonal skills

Team motivation

Flexible schedule

Job description

ModWash in Attalla, AL is seeking a full-time Customer Service Associate (Key Holder) to lead daily site operations and drive membership sales. You will greet guests, present packages, and guide customers through membership options while upholding outstanding service standards.

Base pay plus commission, paid training, and benefits support a team-focused, customer-first culture. This role offers growth opportunities within a fast-paced environment at the ModWash brand.