Customer Experience Lead — Car Wash & Memberships

Modwash; Mobile (AL); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Base pay + commission

Paid training

Free employee car washes

Team-oriented environment

Career advancement

401K match

Medical, Dental and Vision

Job summary

ModWash in Mobile, AL is hiring for a full-time role focused on delivering exceptional customer service and driving membership sales. You will greet customers, present packages, and guide guests through options while maintaining site standards.

Join a dynamic team that values energy, safety, and a friendly attitude. The position requires flexibility for evenings and weekends and offers paid training and benefits.

Qualifications

• Customer service focus with a friendly attitude.
• Excellent communication and sales skills.
• Outgoing, energetic personality with strong interpersonal skills.
• Motivate and encourage teammates in a fast-paced environment.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Deliver mind blowing customer service and greet customers with a smile.
• Actively sell ModWash packages and unlimited memberships.
• Safely guide guests through packages and memberships.
• Engage with customers pre/post wash to ensure 100% satisfaction.
• Collaborate with team to meet sales goals.
• Perform opening/closing site duties and maintain service standards.
• Maintain on-site equipment and troubleshoot as needed.
• Supervise productivity, breaks, and safety of employees.
• Seek ways to improve the business.
• Ensure compliance with laws and company policies.
• Keep facilities clean and presentable.

Skills

Customer service

Upselling

Communication

Team motivation

Flexible schedule

Job description

ModWash in Mobile, AL is hiring for a full-time role focused on delivering exceptional customer service and driving membership sales. You will greet customers, present packages, and guide guests through options while maintaining site standards.

Join a dynamic team that values energy, safety, and a friendly attitude. The position requires flexibility for evenings and weekends and offers paid training and benefits.