Customer Experience Lead – Arlington (Part-time)

The JOY FM; Jacksonville (FL); Hybrid; USD 17,000 - 28,000; Part time

Job summary

The JOY FM in Arlington is seeking a Customer Experience Lead for a part-time role. You will help run the Customer Experience team, support daily operations, and engage customers and donors with warmth and service.

You will lead by example, assist in training, help with merchandising and safety, and contribute to a culture that reflects our ministry. If you have retail experience with leadership and a heart for ministry, join us.

Qualifications

• Two to three years of retail and customer service experience.
• Two to three years of management experience preferred.
• High school diploma required.

Responsibilities

• Support and lead the Customer Experience team.
• Drive sales through daily operations and provide excellent customer service to customers and donors.
• Assist in recruitment, training and supervision of Hope's Closet staff and volunteers.
• Lead merchandising to create a dignified environment and maintain store standards.
• Share the gospel with customers and staff, and cast vision for ministry in the store.

Skills

Retail experience

Customer service

Management experience

Education

High school diploma

Job description

Customer Experience Lead – Arlington (Part-time)

Description:
Objective: To support and help lead the Customer Experience team in providing excellent customer service, execute daily operations to drive sales and be a minister of the gospel in order to execute The Church of Eleven22® and Hope’s Closet vision to be a movement for all people to discover and deepen a relationship with Jesus Christ. Key Responsibilities: Minister of the gospel Articulate personal testimony and gospel with customers and serve staff Pray with customers and serve staff Assist in care and discipling staff and serve staff Assist in leading small and large group huddle, including casting vision and gospel presentation Help lead and create an inspiring team environment through setting and celebrating team goals, casting vision and demonstrating a proactive work culture Assist in recruitment and retention of serve staff Assist in training development, coordination and supervision of Hope's Closet customer experience associates and serve staff in operations, serving and ministry opportunities Discover training opportunities and collaborate with managers to provide coaching for team members Lead the team in the absence of the Assistant Manager – Zoning Staff, following up on daily duties, processing and replenishment Perform opening and closing procedures Drive sales by executing daily operations (sales, cash office management, merchandising, replenishment, safety, loss prevention) and providing excellent customer service to customers and donors Lead in merchandising to create a dignified environment Support in the donations department as needed

Qualifications:
Education and Experience: Two to three years of relevant work experience, including retail and customer service experience Two to three years of management experience preferred Completion of a high school diploma is required

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