Customer Experience Lead - Arlington (Full-Time)

The JOY FM; Jacksonville, Northern (FL, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

The JOY FM is seeking a Customer Experience Lead for Arlington to support and guide the Customer Experience team in delivering excellent service while driving daily operations and sales. The role also emphasizes ministry by sharing the gospel, praying with staff and customers, and casting vision for a compassionate, mission-driven workplace.

Responsibilities include leading huddles, recruiting and coaching staff, overseeing cash handling, merchandising, and safety, and ensuring a dignified

Qualifications

• Two to three years of relevant work experience, including retail and customer service.
• Two to three years of management experience preferred.
• Completion of a high school diploma is required.

Responsibilities

• Minister of the gospel to customers and staff.
• Articulate personal testimony and the gospel with customers and staff.
• Pray with customers and staff.
• Assist in care and discipling of staff and serve staff.
• Assist in leading small and large group huddles with vision casting.
• Lead and foster an inspiring team environment with proactive work culture.
• Assist in recruitment and training development of Hope's Closet team.
• Lead in opening and closing procedures, and daily sales operations.
• Drive sales through merchandising, replenishment, and loss prevention.
• Support donations department as needed.

Skills

Retail experience

Customer service

Management experience

Education

High school diploma

Job description

Customer Experience Lead - Arlington (Full-Time)

Description:
Objective: To support and help lead the Customer Experience team in providing excellent customer service, execute daily operations to drive sales and be a minister of the gospel in order to execute The Church of Eleven22® and Hope’s Closet® mission to be a movement for all people to discover and deepen a relationship with Jesus Christ. Key Responsibilities: Minister of the gospel Able to articulate personal testimony and the gospel with customers and serve staff Pray with customers and serve staff Assist in care and discipling of staff and serve staff Assist in leading small and large group huddle, including casting vision and gospel presentation Help lead and create an inspiring team environment through setting and celebrating team goals, casting vision and demonstrating a proactive work culture Assist in recruitment and retention of serve staff Assist in training development, coordination and supervision of Hope's Closet customer experience associates and serve staff in operations, serving and ministry opportunities Discover training opportunities and collaborate with managers to provide coaching for team members Lead the team in the absence of the Assistant Manager—Zoning Staff; following up on daily duties, processing and replenishment Perform opening and closing procedures Drive sales by executing daily operations (sales, cash office management, merchandising, replenishment, safety, loss prevention) and providing excellent customer service to customers and donors Lead in merchandising to create a dignified environment Support in the donations department as needed

Qualifications:
Education and Experience: Two to three years of relevant work experience, including retail and customer service experience Two to three years of management experience preferred Completion of a high school diploma is required Experience operating cash registers and handling of money required

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