Customer Experience Intern, Summer 2027

J.B. Hunt Transport, Inc.; Lowell (AR); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Short-term and long-term disability

Paid time off

Six weeks of paid maternity leave

Six paid holidays

Job summary

J.B. Hunt Transport, Inc. in Lowell, Arkansas is seeking a Customer Experience Intern for Summer 2027.

The role offers hands-on experience in delivering a customer-centric experience within a transportation setting and exposure to operational workflows, relationship management and technology integration. Under supervision, you will learn to collaborate with internal teams, support shipment operations, and develop skills in customer service and accessorials, with a focus on quality interactions

Qualifications

• Currently enrolled in an undergraduate or graduate degree program in good standing at an accredited college or university.
• Must be able to work 40 hours a week during the summer.

Responsibilities

• Gain exposure and understanding of the transportation industry.
• Work with a managed client base to continuously improve shipment operations, such as automated tracking, online booking/shipment management, communication on accessorials, and offering solutions based on shipping patterns and needs.
• Build an understanding of operational considerations (capacity, seasonality, pricing), KPIs, and customer needs that influence freight movement, growth opportunities and customer interactions.
• Observe and practice account management strategies through understanding J.B. Hunt service offerings, market impacts, and scorecards to identify correlated solutions J.B. Hunt can provide.
• Learn about the technology and tools J.B. Hunt leverages to streamline workflows and enable customer access to order management.

Skills

Microsoft Office Suite

Education

GED (Required)

High School (Required)

Job description

Job Title: Customer Experience Intern, Summer 2027

Department: Customer Service & Contact Center Operations

Country: United States of America

State/Province: Arkansas

City: Lowell

Full/Part Time: Part time

Job Summary

Under close supervision, this position will gain hands-on experience providing an exceptional customer experience. This role learns to embody a customer-centric focus and partner with internal teams to provide timely communication and a high-quality experience. This role will gain exposure to operational workflows, relationship management, and technology integration within a transportation setting.

Key Responsibilities

• Gain exposure and understanding of the transportation industry
• Work with a managed client base to continuously improve shipment operations, such as automated tracking, online booking/shipment management, communication on accessorials, and offering solutions based on shipping patterns and needs
• Build an understanding of operational considerations (capacity, seasonality, pricing, etc.), key performance indicators, and customer needs that influence freight movement, growth opportunities, and customer interactions
• Observe and practice account management strategies through understanding J.B. Hunt service offerings, market impacts, and scorecards to be able to identify correlated solutions J.B. Hunt can provide
• Learn about the technology and tools J.B. Hunt leverages to streamline workflows and enable customer access to order management

Minimum Qualifications

• Currently enrolled in an undergraduate degree program OR graduate degree program in good standing at an accredited community college, college or university.
• Must be able to work 40 hours a week during the summer.

Preferred Qualifications

• Ability to adapt to a dynamic work environment and shifting priorities and directives
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, etc.)
• Willingness to work flexible hours
• Junior or Senior level preferred

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

• Medical benefit
• Dental benefit
• Vision benefit
• 401(k) retirement plan
• Life insurance
• Short-term and long-term disability coverage
• Paid time off commensurate with tenure (includes vacation and sick time)
• Six weeks of paid maternity leave along with two weeks of paid parental leave
• Six paid holidays annually

Education

• GED (Required)
• High School (Required)

Work Experience

Job Opening ID: 00643612

Legal

Job Opening ID: 00643612 Customer Experience Intern, Summer 2027 (Evergreen) (Open) "This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions." J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law. This position is not eligible for employment-based sponsorship.

Fortune 500 experience. Career advancement. Nationwide relocation possibilities. Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

What are we looking for?

J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.

J.B. Hunt is proud to serve individuals of all abilities. If you need assistance completing your application, please contact us at [e-mail].