Customer Experience Intake & Scheduling Specialist

AMERICAN LEAK DETECTION OF SAN ANTONIO, LP; Boerne (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

AMERICAN LEAK DETECTION OF SAN ANTONIO, LP is seeking a Customer Service Specialist to intake service requests and coordinate with dispatch, managers, and technicians. You will ensure prompt, reliable service with clear communication.

You will gather customer needs, articulate our plumbing and leak detection offerings, and schedule appointments accurately while maintaining detailed records and a friendly, professional demeanor.

Qualifications

• Excellent communication and active listening to address customer needs.
• Ability to convey our services clearly and schedule appointments.
• Bilingual is a plus and helpful for diverse clients.

Responsibilities

• Answer incoming customer calls promptly with care and proper phone etiquette.
• Listen to customer concerns with empathy and document details accurately.
• Follow up on open estimates and leads for service delivery.
• Explain our services clearly to schedule appropriately with the dispatcher.
• Schedule service appointments for technicians in coordination with dispatch.
• Use MS Office and ServiceTitan for recording customer data and appointments.
• Maintain accurate customer records and update as needed.
• Support team by streamlining procedures and solving problems.
• Coordinate with other departments to ensure policy compliance.
• Build trusting relationships with commercial clients and colleagues to foster loyalty.

Skills

Communication

Customer service

Multitasking

Tools

ServiceTitan

MS Office

Job description

AMERICAN LEAK DETECTION OF SAN ANTONIO, LP is seeking a Customer Service Specialist to intake service requests and coordinate with dispatch, managers, and technicians. You will ensure prompt, reliable service with clear communication.

You will gather customer needs, articulate our plumbing and leak detection offerings, and schedule appointments accurately while maintaining detailed records and a friendly, professional demeanor.