Customer Experience Insights Analyst

Demant; United States; On-site; USD 87,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Life insurance

Disability insurance

HSA/FSA

Employee assistance program

Commuter benefits

Job summary

Demant's Oticon Customer Experience (CX) Analyst supports the Voice of Customer (VoC) and CX programs. The role analyzes customer experience, operational, and sales data to identify trends and translate findings into actionable business insights.

This position maintains CX measurement processes and works with Oticon stakeholders to drive customer-focused decisions. Responsibilities include supporting the VoC program, analyzing data, and maintaining Qualtrics survey programs to improve customer

Qualifications

• Bachelor’s degree in business, analytics, marketing, statistics, or related field.
• 2–4 years in customer experience, insights, or analytics.
• Strong analytical curiosity and attention to detail.
• Ability to translate data into actionable business insights.

Responsibilities

• Maintain CX measurement frameworks and methodologies.
• Analyze VoC data and translate findings into insights for stakeholders.
• Identify trends, pain points, and improvement opportunities.
• Develop reports, dashboards, and repeatable outputs.
• Support Qualtrics platform and survey programs.

Skills

Data analysis

Power BI

Qualtrics

Excel

Survey design

Stakeholder communication

Education

Bachelor’s degree or equivalent

Tools

Power BI

Qualtrics

Excel

Job description

Demant's Oticon Customer Experience (CX) Analyst supports the Voice of Customer (VoC) and CX programs. The role analyzes customer experience, operational, and sales data to identify trends and translate findings into actionable business insights.

This position maintains CX measurement processes and works with Oticon stakeholders to drive customer-focused decisions. Responsibilities include supporting the VoC program, analyzing data, and maintaining Qualtrics survey programs to improve customer