CX Insights Analyst

Oticon, Inc; Franklin Township (NJ); On-site; USD 87,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision benefits

401(k) with company match

Company-paid life insurance

Employee Assistance Program

Job summary

Oticon, Inc. is seeking a CX Analyst to support VoC and customer experience programs. You will analyze customer, operational, and sales data to identify trends and translate findings into actionable business insights.

The role maintains processes for gathering, monitoring, and reporting CX metrics across Oticon functions. The ideal candidate has 2–4 years in CX/analytics, strong Excel and Power BI skills, and experience with Qualtrics.

Qualifications

• Bachelor's degree in business, analytics, marketing, statistics, social sciences or related field.
• 2-4 years in CX, insights, analytics, market research or related field preferred.
• Self-starter with curiosity and ability to investigate questions within priorities.
• Strong analytical skills to identify trends and translate into insights.
• Proficiency with Excel; Power BI experience preferred; Qualtrics experience preferred.
• Strong written and verbal communication to explain findings clearly.

Responsibilities

• Support CX measurement frameworks and methodologies for customer experience.
• Analyze VoC data and qualitative feedback to generate actionable insights with stakeholders.
• Identify trends, pain points, and improvement opportunities across data sources.
• Develop reports, dashboards, and outputs communicating findings and business implications.
• Collaborate with functions including Ops, Sales, Marketing, and BI for reporting.

Skills

Analytical thinking

Communication skills

Problem solving

Attention to detail

Education

Bachelor's degree

Tools

Excel

Power BI

Qualtrics

Job description

Oticon, Inc. is seeking a CX Analyst to support VoC and customer experience programs. You will analyze customer, operational, and sales data to identify trends and translate findings into actionable business insights.

The role maintains processes for gathering, monitoring, and reporting CX metrics across Oticon functions. The ideal candidate has 2–4 years in CX/analytics, strong Excel and Power BI skills, and experience with Qualtrics.