Customer Experience Host

Aafes; Fort Sill (OK); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Pension & 401K

Paid time off

Shift differential/holiday pay

Mass Transit program

Job summary

The Army & Air Force Exchange Service (The Exchange) at Fort Sill, OK seeks a Self Checkout Host to greet customers and provide a friendly, efficient checkout experience. You will help customers feel welcome, engage in conversations, and complete transactions with accuracy while promoting great service.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying

Qualifications

• Completion of high school or the equivalent.
• Retail experience preferred.
• Welcoming and helpful attitude toward customers and teammates.
• Willing to cross-train and work in other areas of the store as needed.
• Cash handling experience preferred.

Responsibilities

• Greet every customer with eye contact and smile in your authentic way.
• Acknowledge every waiting customer as soon as they arrive to your lane to let them know you’ll be right with them.
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation.
• Help customers by following the proper procedure for bagging merchandise and moving large or heavy items.

Skills

Customer service

Adaptive learning

Quick thinking

Communication skills

Basic computer skills

Retail experience

Education

High school diploma

Job description

As a Self Checkout Host, your enthusiasm for helping customers will provide a friendly and efficient checkout experience. You’ll help customers feel welcomed and become a multitasking superstar – starting conversations, making connections, and efficiently serving each customer will be your expertise.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the Exchange.

• Greet every customer with eye contact and smile in your authentic way
• Acknowledge every waiting customer as soon as they arrive to your lane to let them know you’ll be right with them
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation
• Help customers by following the proper procedure for bagging merchandise and moving large or heavy items

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions

Additional Qualifications/Requirements:

• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Cash handling experience preferred
• Excellent communication skills
• Basic computer skills
• Retail experience preferre

Who We Are

The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan, and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Job Qualifications

Completion of high school or the equivalent, retail experience, demonstrated willingness and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

Must be 21+ years of age to authorize alcohol and tobacco sells. Must possess REAL ID for access on Federal Installation.