Customer Experience & Fulfillment Associate (Retail)

Gopuff Becomes First Instant Commerce Company; Santa Clarita (CA); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Retirement Savings Plan

25% employee discount & FAM Membership

Vacation and Sick Time

EAP through AllOne Health

Job summary

Gopuff is seeking a Retail Sales Associate in Santa Clarita, CA to deliver an excellent customer experience across cashiering, merchandising, replenishment, receiving and e-commerce fulfillment. Roles include stocking, merchandising, order picking/packing, and supporting various store operations.

The position requires 21+ and prefers retail/e-commerce experience; strong communication and teamwork are essential. Benefits, discounts, and full-time perks are highlighted in the posting.

Qualifications

• Retail, e-commerce or warehouse experience preferred.
• Clear and concise communication.
• Drive to achieve and exceed goals.

Responsibilities

• Model company values in all actions, communication and decision-making.
• Maintain store standards by assisting with stocking, merchandising and e-commerce operations; recovering the store to maintain cleanliness; and completing various operational projects/tasks.
• Performs any other duties as directed by management.
• Consistently create a positive customer experience through the utilization of the sales and customer service programs.
• Educate and enroll customers into BevMo!’s ClubBev Program and the Gopuff App.
• Use product knowledge and BevMo! training to make product recommendations to customers.
• Provide the customer with solutions, such as product substitutions or special ordering a product when applicable.
• Pick and pack items on a per order basis for dispatch to customers.
• Ability to ensure accuracy of items picked/packed.
• Clean and organize warehouse.

Skills

Retail experience

E-commerce experience

Customer service

Job description

Gopuff is seeking a Retail Sales Associate in Santa Clarita, CA to deliver an excellent customer experience across cashiering, merchandising, replenishment, receiving and e-commerce fulfillment. Roles include stocking, merchandising, order picking/packing, and supporting various store operations.

The position requires 21+ and prefers retail/e-commerce experience; strong communication and teamwork are essential. Benefits, discounts, and full-time perks are highlighted in the posting.