Customer Experience & Front Desk Specialist

Volex; Oshkosh (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Volex in Oshkosh, WI seeks a Customer Experience Representative to greet customers, handle transactions, and guide them through banking options. You will be the frontline ambassador delivering personalized, accurate service across multiple channels while upholding security and compliance standards.

The role emphasizes educating customers on digital tools, resolving concerns promptly, and coordinating with internal teams to connect customers with the right resources.

Qualifications

• Customer service excellence and friendly demeanor.
• Ability to balance cash and reconcile transactions.
• Knowledge of bank products and compliance basics.

Responsibilities

• Greet customers by name and provide professional service.
• Process deposits, withdrawals, transfers, loans payments.
• Educate customers on digital tools and features.
• Answer calls and direct visitors efficiently.
• Maintain accurate customer records and follow security standards.
• Support opening/closing procedures and branch safety.

Skills

Warm greeting

Active listening

Product recommendations

Digital banking education

Issue ownership

Job description

Volex in Oshkosh, WI seeks a Customer Experience Representative to greet customers, handle transactions, and guide them through banking options. You will be the frontline ambassador delivering personalized, accurate service across multiple channels while upholding security and compliance standards.

The role emphasizes educating customers on digital tools, resolving concerns promptly, and coordinating with internal teams to connect customers with the right resources.