Banking Customer Experience Specialist

FVSBank; Fond du Lac, Northern (WI, KY); Hybrid; USD 38,000 - 60,000; Full time

Job summary

FVSBank is seeking a Customer Experience Representative in Fond du Lac, WI to act as the frontline ambassador delivering a seamless and personalized banking experience across multiple channels.

You will greet customers, process routine transactions, educate on digital tools, and support branch operations while maintaining confidentiality and security standards. This role emphasizes service, accuracy, and teamwork in a dynamic retail banking environment.

Qualifications

• Strong customer service mindset with a friendly demeanor.
• Ability to balance cash and reconcile transactions.
• Excellent communication and problem-solving skills.

Responsibilities

• Greet customers warmly and assist across branches and phone.
• Provide prompt, accurate service for deposits, withdrawals, transfers, and payments.
• Educate customers on digital banking tools and account features.
• Balance cash daily and reconcile transactions with accuracy.
• Assist with lobby management and branch operations.
• Maintain confidentiality and adhere to security standards.

Skills

Customer service

Communication

Multichannel support

Cash handling

Job description

FVSBank is seeking a Customer Experience Representative in Fond du Lac, WI to act as the frontline ambassador delivering a seamless and personalized banking experience across multiple channels.

You will greet customers, process routine transactions, educate on digital tools, and support branch operations while maintaining confidentiality and security standards. This role emphasizes service, accuracy, and teamwork in a dynamic retail banking environment.