Customer Experience & Front Desk Lead

Land Title Guarantee Company; Fort Collins (CO); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Total Wellness

401(k) with company match

Paid holidays

Training opportunities

Employee Assistance Program (EAP)

Job summary

Land Title Guarantee Company is seeking a Customer Experience Officer / Receptionist in Fort Collins to coordinate the closing experience and provide exceptional client service. You will manage daily closing activities, handle new order entry procedures, and ensure accurate client data within the management system.

The role emphasizes a customer-first mindset, professional communication, and meticulous organization, with on-site duties in Fort Collins, CO.

Qualifications

• Clear written and verbal communication to guide clients and colleagues.
• Strong interpersonal and customer service skills to ensure clients feel welcomed and supported.
• Excellent organizational skills and meticulous attention to detail for managing schedules, files and tasks.

Responsibilities

• Model and uphold Land Title Guarantee Company culture as a coach and mentor.
• Answer customer inquiries in a timely, helpful and accurate manner.
• Coordinate daily closing activities: closing room schedules, calendars, meetings and events.

Skills

Clear Communication

Customer-First Mindset

Organization & Precision

Education

High school diploma or equivalent

Job description

Land Title Guarantee Company is seeking a Customer Experience Officer / Receptionist in Fort Collins to coordinate the closing experience and provide exceptional client service. You will manage daily closing activities, handle new order entry procedures, and ensure accurate client data within the management system.

The role emphasizes a customer-first mindset, professional communication, and meticulous organization, with on-site duties in Fort Collins, CO.