Customer Experience & Events Intern

Southwire Company; Carrollton (GA); On-site; USD 26,000 - 32,000; Part time

Benefits offered by this job

401k with Matching & Pension Plan (PPA

Flexible Work Schedules

Job summary

The Customer Events & Experience Intern will support the planning, coordination, and execution of customer visits and experiences, employee-facing conferences, customer appreciation events, and strategic engagement activities. This role provides hands-on experience in customer experience management, event operations, marketing communications, stakeholder coordination, and executive engagement.

The intern will work closely with Customer Experience, Marketing, Sales, Product Management,

Qualifications

• Must be currently enrolled in an accredited college/university pursuing a degree in Marketing, Business Administration, Communications, Hospitality/Tourism Management, or Event Management
• Reliable transportation to and from work
• Ability to work effectively both independently and as part of a team
• Strong organization, planning, and analytical skills
• Excellent written and verbal communication skills
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) or other relevant tools

Responsibilities

• Assist in planning and coordinating customer experiences
• Support agenda development, meeting preparation, and customer-specific briefing materials
• Conduct customer and company research to help create personalized experiences and discussion topics
• Assist in preparing briefing books, executive summaries, presentations, and customer-facing materials
• Help coordinate customer experience surveys and compile feedback reports
• Support planning and execution of customer and employee-facing conferences and events
• Assist with venue coordination, catering, transportation, lodging, registration management, and onsite logistics
• Help manage event timelines, task lists, budgets, and vendor communications
• Support setup, execution, and breakdown activities during events
• Ensure customer-facing spaces, materials, and hospitality elements meet established standards
• Assist in developing event communications, social media content, and other customer-facing assets
• Help maintain customer experience content libraries and event documentation
• Support creation of storytelling materials that communicate company capabilities, innovation, culture, and customer value
• Maintain customer visit records, event databases, and planning documents
• Assist with scheduling meetings and coordinating cross-functional stakeholders
• Support collection and analysis of event metrics, survey data, and engagement results
• Help prepare reports and dashboards that measure participation, satisfaction, and business impact

Skills

Organizational skills

Analytical skills

Communication skills

Education

Marketing / Business Administration / Communications / Hospitality/Tourism Management / Event Management (pursuing degree)

Tools

Microsoft Office Suite

Job description

The Customer Events & Experience Intern will support the planning, coordination, and execution of customer visits and experiences, employee-facing conferences, customer appreciation events, and strategic engagement activities. This role provides hands-on experience in customer experience management, event operations, marketing communications, stakeholder coordination, and executive engagement.

The intern will work closely with Customer Experience, Marketing, Sales, Product Management,