Print Industry Account Representative

Alphagraphicsfranchise

Houston (TX)

On-site

USD 22,041 - 24,796

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

401(k)

Company parties

Employee discounts

Health insurance

Paid time off

Opportunity for advancement

Job summary

A customer-focused franchise in Houston is seeking a Customer Experience & Escalation Specialist. This role involves managing customer inquiries and complaints, ensuring that every interaction is handled with professionalism and empathy. Candidates should have 1-2 years of customer service experience and excellent communication skills. The position offers a full-time contract with a pay rate of $16.72 per hour.

Qualifications

1–2 years of customer service or call center experience in a fast-paced environment.
Experience in de-escalating challenging situations while maintaining professionalism.
Strong organizational skills.

Responsibilities

Manage customer inquiries, complaints, and service escalations.
Document and track customer interactions and outcomes.
Communicate complex information clearly to customers.

Skills

Customer service

Multitasking

Communication skills

Problem-solving

Tools

Order management systems

CRM systems

Job description

Benefits

401(k)
401(k) matching
Company parties
Employee discounts
Health insurance
Opportunity for advancement
Paid time off

Who We Are

At AlphaGraphics of West Houston, who we are shows up in everything we do. Even our quiet actions speak loudly. We are fueled by Warrior Spirit, guided by Radical Self-Responsibility, grounded in Understanding, and driven by Collaboration. We have the grit and grace to face challenges head‑on. When tensions rise, we stay calm, centered, and focused on solutions. We take ownership of our outcomes—the wins, the lessons, and everything in between. Our humor, empathy, and accountability keep us grounded while delivering excellence under pressure. If you thrive in fast‑moving environments, enjoy turning tough moments into positive outcomes, and take pride in helping people feel heard and understood—you’ll fit right in here.

What You’ll Do

The Customer Experience & Escalation Specialist plays a vital role as the voice and calm center of our operation. You’ll manage customer inquiries, complaints, and service escalations while maintaining professionalism, empathy, and composure. You’ll balance multiple priorities in a busy environment, ensuring customers leave every interaction feeling supported and valued.

Key Responsibilities

Handle escalated customer issues via phone, email, or in person with professionalism, empathy, and urgency. Actively listen to customers’ concerns, diffuse frustration, and work toward resolution while maintaining company integrity.
Accurately document and track customer interactions, issues, and outcomes in our systems.
Coordinate with production and management teams to resolve service challenges quickly and effectively. Manage multiple orders and service inquiries simultaneously, prioritizing high‑impact issues.
Maintain composure and focus in high‑stress, fast‑paced environments.
Communicate complex or sensitive information clearly and confidently to customers and teammates.
Identify recurring issues and propose process improvements to prevent future escalations.
Support teammates with guidance and positivity to keep morale high during busy periods.

What We Expect from You

Warrior Spirit: You stay calm under pressure, act quickly, and bring your best energy to every challenge.
Radical Self‑Responsibility: You own your role and handle escalations with honesty and accountability. Collaborator: You work with others to solve problems and uplift the team, even during tough days.
Self‑Starter: You don’t wait to be told—you step in, take initiative, and follow through until the issue is resolved. Understanding: You show empathy, patience, and professionalism with every customer, no matter the circumstance.

What You Bring to the Table

1–2 years of customer service, call center, or front‑line experience in a fast‑paced environment.
Proven success in de‑escalating challenging situations while maintaining professionalism.
Strong multitasking and organizational skills; able to handle multiple customers or issues simultaneously. Excellent verbal and written communication skills with emotional intelligence.
Experience using order management or CRM systems (PrintSmith experience a plus).
A team‑first mindset and resilience to stay positive during high‑volume days.

Employment Details