Customer Experience Engineer I/II Harness

HelpfulRemote; United States; Hybrid; USD 100,000 - 135,000; Full time

Benefits offered by this job

Healthcare

Flexible time off

Parental leave

Internet reimbursement

Job summary

HelpfulRemote is seeking a full-time remote customer engineering specialist to diagnose and resolve complex problems across Kubernetes, ECS, Docker, and cloud platforms. You will shadow senior engineers on build engagements and relay insights to Product and Engineering to improve reliability and performance.

Ideal candidates have 2+ years in customer-facing engineering roles, hands-on Kubernetes/ECS/Docker experience, cloud familiarity, CI/CD know‑how, Linux networking, scripting in

Qualifications

• 2+ years in a customer-facing engineering, DevOps, SRE, or platform role
• Hands-on experience with Kubernetes, ECS, Docker, and at least one cloud platform
• CI/CD and Linux networking knowledge
• Scripting ability in Python, Node.js, or Bash
• Strong written and verbal communication skills

Responsibilities

• Troubleshoot complex issues for enterprise customers across Kubernetes, ECS, Docker, and major cloud platforms
• Shadow senior engineers on build engagements and learn through hands-on guidance
• Provide feedback and insights to Product and Engineering teams

Skills

Kubernetes

ECS

Docker

CI/CD

Linux networking

Python

Node.js

Bash

Job description

This role sits on a customer engineering team that owns complex technical issues for enterprise customers, including broken pipelines, deployment failures, connectivity problems, and misconfigured infrastructure. You’ll troubleshoot across Kubernetes, ECS, Docker, and major cloud platforms, occasionally shadowing senior engineers on build engagements, and feed insights back to Product and Engineering teams.

Employers want at least 2 years in a customer-facing engineering, DevOps, SRE, or platform role, or equivalent depth from internships or personal projects. Candidates need hands‑on experience with Kubernetes, ECS, Docker, and at least one cloud platform, plus CI/CD and Linux/networking knowledge, scripting ability in Python, Node.js, or Bash, and strong written and verbal communication skills.

This is a full‑time remote position open to candidates based in the United States or Canada. The stated pay range is $100,000 to $135,000 USD, and benefits include healthcare, flexible time off, parental leave, and an internet reimbursement.

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