Customer Experience Editor - Own the Day, Johnson City

Discovery; Johnson City (TN); On-site; USD 63,000 - 89,000; Full time

Benefits offered by this job

Mentorship

Benefits

Flexibility policy

Job summary

Discovery seeks an Editor to own Customer Service end-to-end from Johnson City, TN. Bring 4+ years of experience and work across daily operations, making decisive calls and translating stakeholder asks into clear plans.

You will join a candid, caffeinated team committed to shipping high-quality work, with a salary range of $63,000 to $89,000 and a flexible policy that actually gets used.

Qualifications

• TN sensibility or curiosity about the Tennessee market
• Comfort defending a recommendation in front of skeptics
• Curiosity and ability to read docs before asking questions
• Comfort presenting ideas to stakeholders at all levels
• Experience at a mid-level in a full-time role

Responsibilities

• Support daily operations at Johnson City site and keep workflows moving
• Make decisive, Iterate-ready judgments without a committee
• Translate fuzzy stakeholder asks into a crisp Adaptability plan
• Catch small details that could derail launches
• Own the day-to-day rhythm of general work at Johnson City, TN

Skills

TN market familiarity

Defend recommendations

Stakeholder communication

Present ideas

Mid-level experience

Job description

Discovery seeks an Editor to own Customer Service end-to-end from Johnson City, TN. Bring 4+ years of experience and work across daily operations, making decisive calls and translating stakeholder asks into clear plans.

You will join a candid, caffeinated team committed to shipping high-quality work, with a salary range of $63,000 to $89,000 and a flexible policy that actually gets used.