Customer Experience & Dispatch Coordinator

Mr. Handyman of E. Nashville & Hendersonville; Fort Collins (CO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Advancement and growth opportunities

Flexibility with hours

Paid Holidays and vacation

Bonus opportunities

Job summary

Mr. Handyman of E. Nashville & Hendersonville is seeking a Customer Service Representative to manage inbound/outbound communications, schedule service professionals, and guide customers through projects with clear recommendations.

This role emphasizes delivering an exceptional customer experience and maintaining organized workflows. Ideal candidates will have at least 2 years of office experience, strong phone and communication skills, and a commitment to a high standard of service.

Qualifications

• Minimum 2+ years of experience in an office setting.
• Professional communication and phone skills are required.
• Background check will be completed as part of the process.
• Live within the service area and be locally based.

Responsibilities

• Lead management and scheduling – handle inbound/outbound communications and organize work for service professionals.
• Make recommendations and manage customer expectations throughout projects.
• Create life-long customers by delivering a best-in-class experience following the Mr. Handyman process.

Skills

Customer service

Scheduling

Multitasking

Phone skills

Sales

Organizational skills

Education

High school diploma

Tools

MS Office

Excel

Job description

Mr. Handyman of E. Nashville & Hendersonville is seeking a Customer Service Representative to manage inbound/outbound communications, schedule service professionals, and guide customers through projects with clear recommendations.

This role emphasizes delivering an exceptional customer experience and maintaining organized workflows. Ideal candidates will have at least 2 years of office experience, strong phone and communication skills, and a commitment to a high standard of service.