Customer Experience (CX) Support Specialist - WSS

Foot Locker; Gardena (CA); On-site; USD 70,500 - 75,000; Full time

Benefits offered by this job

Paid Time Off

Life, Medical, Dental, and Vision Coverage

30%-50% employee discount

Job summary

Foot Locker in Gardena, California seeks a communications professional to strengthen store communication. Responsibilities include creating impactful content, managing platforms, and supporting events to ensure clarity in messaging. Ideal candidates will have a Bachelor’s degree, 2+ years in communications, and retail experience.

Benefits include a competitive salary of $70,500 - $75,000, paid time off, medical coverage, and employee discounts. Join us to foster a diverse and inclusive work environment.

Qualifications

• Bachelor's degree preferred; equivalent experience considered.
• 2+ years in communications or retail operations.
• Experience with cross-functional projects.

Responsibilities

• Deliver clear communications to stores.
• Develop communications including announcements and updates.
• Support events and initiatives with planning.

Skills

Strong written and verbal communication skills

Ability to simplify complex information

Strong organization skills

Experience with AI tools

Proficiency in Microsoft Office applications

Collaborative skills

Education

Bachelor’s degree in Communications, Business, Marketing, or related field

2+ years of experience in communications or related field

Tools

Microsoft Office Suite

Canva

Job description

Overview

Great brands reflect culture. The best ones help shape it. At Foot Locker, we’re rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self‑expression. This position will play a key role in strengthening communication for store teams. The role is responsible for strategizing and delivering clear, impactful communication using different platforms. The candidate will also support the CX team in creating engaging content and supporting program implementations.

Responsibilities

• Deliver clear, concise, and timely communications to stores.
• Develop written, video, and/or visual communications including announcements, updates, and huddle board content.
• Support communication planning for major events and initiatives.
• Assist in maintaining a consistent voice and format across all communication platforms.
• Create guidelines and templates to align messaging across all stores.
• Partner with other departments to build communication for their new tools/updates and ensure the message is clear.
• Simplify complex information into easy‑to‑digest docs such as checklists, one‑pagers, video explainers, and FAQs.
• Assist in managing communication platforms such as email, WSS Intranet, Engage, and Task Management platform.
• Continue identifying and implementing new digital tools to elevate communication.
• Partner with L&D Manager and VP of CX for continued support with training materials.
• Support CX team with any additional projects as needed.

Qualifications

Education and/or Experience Requirements

• Bachelor’s degree in Communications, Business, Marketing, or related field preferred; equivalent experience considered.
• 2+ years of experience in communications, employee experience, training, retail operations, or related field.
• Experience supporting cross‑functional projects and creating communication content.
• Retail or multi‑location experience preferred.
• Proficiency in Microsoft Office applications, including Excel and PowerPoint.

Other Skills and Abilities

• Strong written and verbal communication skills.
• Ability to simplify complex information into clear, engaging messaging.
• Strong organization skills with attention to detail.
• Ability to manage multiple priorities in a fast‑paced environment.
• Experience with Canva, presentation tools, and AI tools preferred.
• Collaborative and able to build partnerships across teams.
• Ability to travel to stores occasionally as business needs require.

Benefits

• Annual base salary range: $70,500 - $75,000 per year.
• Short‑term incentives aligned with individual and company performance.
• Paid Time Off and Paid Parental Leave.
• Life, Medical, Dental, and Vision Coverage – Individual and Family Plans.
• Self‑development and recognition programs.
• Bonus incentive program.
• Advancement opportunities.
• 401(k) retirement plan and HSA contributions.
• 30%‑50% employee discount – Friend & Family Events.
• Community engagement opportunities.

WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.