Customer Experience CSI Specialist - Auto Service

Napleton Auto Group; Indianapolis (IN); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Competitive Pay

Family Owned and Operated – 90+ years

Medical, Dental, Vision Insurance, 401

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and

Fantastic Growth Opportunities

Job summary

The Ed Napleton Automotive Group is seeking a Customer Service/CSI Representative for Napleton's Indianapolis area dealerships in Carmel and Fishers to support the service department by obtaining guest feedback and following up to address opportunities.

Ideal candidates have automotive dealership experience and strong communication skills; CDK experience preferred. This is a full-time, on-site role with competitive pay and growth opportunities across a large dealer network.

Qualifications

• High school diploma or equivalent.
• 2+ years of automotive dealership experience.
• CDK experience preferred.
• Excellent oral communication skills.
• Ability to communicate customers' interests, needs and requests to management and sales personnel.
• Willingness to undergo a background check in accordance with local law/regulations.
• 18+ years of age or older to comply with the company driving policy.

Responsibilities

• Download and create reports from manufacturer surveys.
• Reviews survey feedback with Manager.
• Follow up with guest on incomplete surveys to build survey response.
• Follow up with guest in partnership with Service Manager to address and resolve any concerns.

Skills

Excellent communication

Customer service

Attention to detail

Team collaboration

Education

High school diploma

Tools

CDK

Job description

The Ed Napleton Automotive Group is seeking a Customer Service/CSI Representative for Napleton's Indianapolis area dealerships in Carmel and Fishers to support the service department by obtaining guest feedback and following up to address opportunities.

Ideal candidates have automotive dealership experience and strong communication skills; CDK experience preferred. This is a full-time, on-site role with competitive pay and growth opportunities across a large dealer network.