Customer Experience & CSI Specialist

Napleton Illinois; Aurora (IL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and+

Fantastic Growth Opportunities

Job summary

The Ed Napleton Automotive Group is seeking a Customer Service/CSI Representative for Napleton's Valley Hyundai in Aurora, IL. You will assist the service department to obtain guest feedback on manufacturer surveys and follow up to help address and resolve opportunities and grow top tier results and service experiences.

Requirements include a high school diploma, 2+ years of automotive dealership experience, and CDK experience preferred.

Qualifications

• High school diploma or equivalent required.
• 2+ years of automotive dealership experience.
• CDK experience preferred.
• Excellent oral communication skills.
• Ability to communicate customers' interests needs and requests to management and sales personnel.
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

Responsibilities

• Download and create reports from manufacturer surveys
• Reviews Survey feedback with Manager
• Follow up with guest on uncomplete surveys to build survey response
• Follow up with guest in partnership with Service Manager to address and resolve any concerns

Skills

Customer service

Communication skills

Survey reporting

Education

High school diploma or equivalent

Tools

CDK experience

Job description

The Ed Napleton Automotive Group is seeking a Customer Service/CSI Representative for Napleton's Valley Hyundai in Aurora, IL. You will assist the service department to obtain guest feedback on manufacturer surveys and follow up to help address and resolve opportunities and grow top tier results and service experiences.

Requirements include a high school diploma, 2+ years of automotive dealership experience, and CDK experience preferred.