Customer Service CSI Representative

Napleton Automotive Group; Indianapolis (IN); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Family owned

Health benefits

401k

Paid time off

Paid training

Employee discounts

Growth opportunities

Job summary

The Napleton Automotive Group seeks a Customer Service/CSI Representative for Napleton's Indianapolis area dealerships in Carmel and Fishers. You will assist the service department by obtaining guest feedback on manufacturer surveys and following up to improve survey response and guest satisfaction.

Ideal candidates will have at least 2 years of automotive dealership experience, strong communication skills, and a high school diploma.

Qualifications

• High school diploma or equivalent.
• 2+ years of automotive dealership experience.
• CDK experience preferred.
• Excellent oral communication skills.
• Ability to communicate customers' needs to management and sales teams.
• Willingness to undergo a background check.
• 18+ years of age or older to comply with driving policy.

Responsibilities

• Download and create reports from manufacturer surveys
• Reviews survey feedback with Manager
• Follow up with guest on incomplete surveys to build survey response
• Follow up with guest in partnership with Service Manager to address and resolve any concerns

Skills

Customer service

Communication

Data reporting

Education

High school diploma or equivalent

Tools

CDK experience

Job description

The Ed Napleton Automotive Group is looking for our next Customer Service/CSI Representative for Napleton's Indianapolis area dealerships in Carmel and Fishers. This is an exciting opportunity in a growing, fast-paced industry.

Located at the Customer Service/CSI Representative is responsible for assisting the service department to obtain guest feedback on manufacturer surveys and to follow up to help address and resolve opportunities and grow top tier results and service experiences.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer

• Competitive Pay
• Family Owned and Operated – 90+ years in business!
• Medical, Dental, Vision Insurance, 401k
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products, services, and vehicles
• Fantastic Growth Opportunities

Job Responsibilities

• Download and create reports from manufacturer surveys
• Reviews Survey feedback with Manager
• Follow up with guest on uncomplete surveys to build survey response
• Follow up with guest in partnership with Service Manager to address and resolve any concerns

Job Requirements

• High school diploma or equivalent
• 2+ years of Automotive Dealership experience
• CDK experience preferred
• Excellent oral communication skills.
• Ability to communicate customers' interests needs and requests to management and sales personnel.
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws