Guest Experience & Service Feedback Specialist

Ed Napleton Auto Group; Indianapolis (IN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Family owned

Medical insurance

Dental insurance

Vision insurance

401k

Paid vacation

Paid training

Employee discounts

Growth opportunities

Job summary

Ed Napleton Automotive Group seeks a Customer Service/CSI Representative for Napleton's Indianapolis area dealerships in Carmel and Fishers. The role supports the service department by obtaining guest feedback on manufacturer surveys and following up to address opportunities, driving top-tier service experiences.

Responsibilities include downloading and reviewing survey reports, coordinating with the Service Manager, and ensuring complete surveys are followed up with guests.

Qualifications

• High school diploma or equivalent.
• 2+ years of Automotive Dealership experience.
• Excellent oral communication skills.
• Ability to communicate customers' interests needs and requests to management and sales personnel.
• Willingness to undergo a background check in accordance with local law/regulations.
• 18+ years of age or older to comply with the company driving policy.

Responsibilities

• Download and create reports from manufacturer surveys
• Reviews Survey feedback with Manager
• Follow up with guest on uncomplete surveys to build survey response
• Follow up with guest in partnership with Service Manager to address and resolve any concerns

Skills

Oral communication

Customer focus

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

CDK

Job description

Ed Napleton Automotive Group seeks a Customer Service/CSI Representative for Napleton's Indianapolis area dealerships in Carmel and Fishers. The role supports the service department by obtaining guest feedback on manufacturer surveys and following up to address opportunities, driving top-tier service experiences.

Responsibilities include downloading and reviewing survey reports, coordinating with the Service Manager, and ensuring complete surveys are followed up with guests.