Customer Experience Counter Specialist - Flexible Shifts

Von Maur, Inc.; Cambridge (WI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within

Job summary

Von Maur, Inc. is seeking a Customer Service Counter Associate to help maintain a connected store experience. You will greet customers, answer calls, assist with charge accounts, and prepare orders for shipment while keeping the counter tidy.

The role requires on-site work across day, evening, and weekend shifts to support a high level of customer service. The company emphasizes thriving at work and home with generous benefits and opportunities for growth within a family-owned culture focused on

Responsibilities

• Greet customers sincerely and provide a friendly, helpful experience.
• Answer a multi-line telephone, assist customers or direct them appropriately.
• Assist with customer charge accounts: open accounts, accept payments, respond to questions.
• Prepare, box, and wrap purchases and online orders for shipment.
• Handle service counter cash tasks and prepare deposits.
• Keep the department clean and organized.
• Be available to work on-site for day, evening, and weekend shifts.

Skills

Customer service

Friendly demeanor

Communication

Telephone etiquette

Job description

Von Maur, Inc. is seeking a Customer Service Counter Associate to help maintain a connected store experience. You will greet customers, answer calls, assist with charge accounts, and prepare orders for shipment while keeping the counter tidy.

The role requires on-site work across day, evening, and weekend shifts to support a high level of customer service. The company emphasizes thriving at work and home with generous benefits and opportunities for growth within a family-owned culture focused on