Customer Experience Coordinator (Travel)

Hopesglobalgetaways

San Marcos (TX)

On-site

USD 35,000 - 50,000

Full time

14 days+

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Benefits offered by this job

Flexible scheduling options

Comprehensive onboarding program

Ongoing coaching and mentorship

Access to travel industry suppliers

Travel-related perks

Job summary

Hopesglobalgetaways is seeking a motivated individual for the remote role of Customer Experience Coordinator. This position requires strong communication skills and the ability to manage various travel planning tasks, all while enjoying flexibility in scheduling.

As part of our supportive team, you will assist clients in organizing their travel arrangements, ensuring memorable experiences. If you are passionate about travel and eager to learn, we provide comprehensive training and ongoing mentorship.

Qualifications

Must be at least 18 years old.
Comfortable working independently in a remote environment.
Reliable internet access.

Responsibilities

Connect with clients to learn about their travel interests.
Assist with researching destinations, accommodations, and activities.
Help coordinate travel arrangements and review booking information.

Skills

Strong communication and customer service skills

Ability to stay organized while managing multiple projects

Positive attitude and willingness to learn new skills

Job description

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Remote Opportunity

Do you enjoy creating positive customer experiences, staying organized, and helping people bring exciting plans to life? We are currently seeking motivated individuals to join our remote team as Customer Experience Coordinators.

In this role, you'll work closely with clients as they prepare for vacations, cruises, resort stays, and other travel experiences. You'll help coordinate details, answer questions, and provide support throughout the planning process while enjoying the flexibility of working remotely.

No previous travel industry background is necessary. We provide training, resources, and ongoing support to help you build confidence and succeed.

Responsibilities

Connect with clients to learn about their travel interests, priorities, and preferred experiences
Assist with researching destinations, accommodations, cruises, transportation options, and activities
Help coordinate travel arrangements and review booking information for accuracy
Provide updates regarding reservations, confirmations, and itinerary details
Support clients with questions, adjustments, and travel-related requests
Maintain organized records and documentation using company systems
Monitor supplier updates, destination information, and special travel promotions
Deliver professional service through phone, email, and online communication channels
Participate in virtual training programs and team development opportunities

Qualifications

Strong communication and customer service skills
Ability to stay organized while managing multiple projects
Comfortable working independently in a remote environment
Basic computer knowledge and confidence using online platforms
Reliable internet access
Positive attitude and willingness to learn new skillsStrong attention to detail and follow-through
Must be at least 18 years old
Must be authorized to work in the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring locations

Benefits