Veterinary ER Customer Experience Coordinator (Flexible Hours)

VEG ER for Pets; Pittsburgh (Allegheny County); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Flexible work schedules

Employee referral program

VEG swag

Job summary

VEG ER for Pets is seeking a Customer Experience Coordinator in Pittsburgh to shape the customer journey before, during, and after visits. You’ll greet customers warmly, manage communications across channels, and coordinate with nurses and doctors to ensure seamless care.

You’ll also help present financial options and follow up after visits. The role emphasizes empathy, strong organization, and the ability to thrive in a fast-paced, high-stakes veterinary environment while growing your career

Qualifications

• 2+ years in a customer service role.
• Advanced proficiency in computer programs and practice management software.
• Highly organized with strong attention to detail.
• Strong communication skills; able to interact positively with anyone.

Responsibilities

• Greet customers warmly in person, on the phone, or online.
• Oversee all customer communications and route urgent medical calls to a doctor.
• Deliver personalized, memorable experiences and propose solutions to customer needs.
• Listen with empathy, resolve concerns quickly, and anticipate issues.

Skills

Customer service

Practice mgmt software

Organization

Communication

Multitasking

Emotional intelligence

Adaptability

Problem solving

Night weekend shift

Team collaboration

Tools

None

Job description

VEG ER for Pets is seeking a Customer Experience Coordinator in Pittsburgh to shape the customer journey before, during, and after visits. You’ll greet customers warmly, manage communications across channels, and coordinate with nurses and doctors to ensure seamless care.

You’ll also help present financial options and follow up after visits. The role emphasizes empathy, strong organization, and the ability to thrive in a fast-paced, high-stakes veterinary environment while growing your career