Customer Experience Coordinator — Calm Intake & Seamless Dispatch

ServiceMaster by Haven Restoration Group; Spartanburg (SC); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Vision insurance

Dental insurance

Job summary

ServiceMaster by Haven Restoration Group in Spartanburg, SC seeks a Customer Experience Coordinator to be the first point of contact for customers and referral partners. You will handle new loss calls, gather information, and create jobs in company systems.

The ideal candidate is empathetic, detail-oriented, able to manage urgent situations, and comfortable juggling multiple priorities in a fast-paced environment. Strong communication and organizational skills are essential.

Qualifications

• Strong telephone, written, and interpersonal communication skills.
• Professional, empathetic, and calm under pressure.
• Highly organized with strong attention to detail and follow-through.
• Able to multitask and prioritize urgent responsibilities.

Responsibilities

• Answer calls, texts, emails, web inquiries, and voicemails promptly and professionally.
• Gather and confirm all required customer, property, insurance, referral, and loss information.
• Create accurate customer and job records in Restore and other company systems.
• Identify emergency situations and immediately notify the appropriate team member.
• Assign new opportunities and confirm that responsibility for the next step has been accepted.
• Track open intake items until each has a clear owner and next action.
• Route existing-job questions and customer concerns to the correct team member.
• Document communications and job updates accurately.
• Set clear expectations without making unapproved promises about coverage, pricing, arrival times, or outcomes.
• Provide general branch administrative support, including deliveries, payments, employee events, and office organization.

Skills

Communication skills

Empathetic

Organized

Multi-tasking

Tools

Outlook

Excel

Word

CRM platforms

Scheduling software

Job description

ServiceMaster by Haven Restoration Group in Spartanburg, SC seeks a Customer Experience Coordinator to be the first point of contact for customers and referral partners. You will handle new loss calls, gather information, and create jobs in company systems.

The ideal candidate is empathetic, detail-oriented, able to manage urgent situations, and comfortable juggling multiple priorities in a fast-paced environment. Strong communication and organizational skills are essential.