Customer Experience Navigator - Intake & Routing

ServiceMaster of South Shore Inc; Spartanburg (SC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

ServiceMaster of South Shore Inc. is seeking a Customer Experience Coordinator to be the first point of contact for customers and referral partners.

You will handle new loss calls, gather accurate information, create jobs in Restore and other systems, and ensure smooth handoff to the appropriate team. The ideal candidate is empathetic, detail-oriented, able to manage urgent situations, and capable of multitasking in a fast-paced environment, delivering prompt, professional, and compassionate

Qualifications

• Strong telephone and written communication skills.
• Empathetic, calm under pressure.
• Highly organized with strong attention to detail.
• Able to multitask and prioritize urgent responsibilities.

Responsibilities

• Answer calls, texts, emails, web inquiries, and voicemails promptly and professionally.
• Gather and confirm all required customer, property, insurance, referral, and loss information.
• Create accurate customer and job records in Restore and other company systems.
• Identify emergency situations and immediately notify the appropriate team member.
• Assign new opportunities and confirm that responsibility for the next step has been accepted.
• Track open intake items until each has a clear owner and next action.
• Route existing-job questions and customer concerns to the correct team member.
• Document communications and job updates accurately.
• Set clear expectations without making unapproved promises about coverage, pricing, arrival times, or outcomes.
• Provide general branch administrative support, including deliveries, payments, employee events, and office organization.

Skills

Phone skills

Written comms

Interpersonal skills

Organized

Multitasking

Tools

Outlook

Excel

Word

CRM platforms

Scheduling software

Job description

ServiceMaster of South Shore Inc. is seeking a Customer Experience Coordinator to be the first point of contact for customers and referral partners.

You will handle new loss calls, gather accurate information, create jobs in Restore and other systems, and ensure smooth handoff to the appropriate team. The ideal candidate is empathetic, detail-oriented, able to manage urgent situations, and capable of multitasking in a fast-paced environment, delivering prompt, professional, and compassionate