Coordinator III, Business Services

Lone Star College; Houston (TX); On-site; USD 48,000 - 55,000; Full time

Job summary

Lone Star College-CyFair is seeking a Coordinator III, Business Services to oversee daily student financial services operations. The role involves managing student account activities, waivers, and exemptions, and ensuring accurate data using ERP systems such as PeopleSoft and Nelnet.

Collaboration with Financial Aid, Treasury, Records, and other teams is essential. The position requires a Bachelor's degree and at least 1 year of related experience, with strong analytical, organizational, and

Qualifications

• Bachelor's degree and at least 1 year of experience or equivalent combination.
• Strong attention to detail and accuracy in data handling.
• Excellent written and verbal communication and customer service.
• Ability to analyze data, prepare reports, and support financial operations.

Responsibilities

• Coordinate daily and long-term student financial services operations.
• Research, analyze, and report on student financial accounts for the campus.
• Serve as subject matter expert on account policies, waivers, and exemptions.
• Resolve complex account issues and guide payment options and procedures.

Skills

Attention to detail

Analytical thinking

Critical thinking

Communication skills

Organizational skills

Customer service

Education

Bachelor's degree

1 year experience or equivalent

Tools

PeopleSoft

Storefront

Nelnet

Microsoft Office

Job description

Job Title: Coordinator III, Business Services

Location: LSC-CyFair

Regular/Temporary: Regular

Full/Part Time: Full-Time

Commitment to Mission

At Lone Star College System, every employee contributes to our mission of providing transformational educational opportunities that help individuals get from where they are to where they want to be. Guided by our vision to lead higher education through high-quality, affordable, and innovative learning opportunities, employees are expected to exemplify professionalism, integrity, accountability, and collaboration.

Through our One LSC Philosophy, we deliver excellent and uniform customer service, providing consistent information, and uniformly helping every student regardless of physical location, modality, college, campus, center, or medium.

This commitment supports Lone Star College System's strategic goals:

1. Opportunity through financial resilience
2. Leading in academic excellence
3. Strength in culture and talent development
4. Connections through bridges of prosperity

Great Colleges to Work For®

Lone Star College System is proud to be recognized as a Great Colleges to Work For® institution by The Chronicle of Higher Education. This recognition reflects our commitment to creating an organizational culture where employees are valued, supported, and empowered.

Campus Marketing Statement

Lone Star College-CyFair

With 100,000 students and counting, Lone Star College System provides transformational educational opportunities that help individuals get from where they are to where they want to be. The two-year institution is training tomorrow's workforce today, offering more than 200 degrees and certification programs that empower students to take the next step.

Lone Star College System has eight main campuses and more than 20 locations in the Houston area. Learn more at LoneStar.edu.

Located in suburban northwest Houston, in the heart of the Cy-Fair Community, Lone Star College-CyFair offers a full range of programs, including unique offerings in fire science technology, logistics management, and sonography. Since opening its award-winning campus in 2003, the college has experienced record growth, supporting an exciting learning environment that combines state-of-the-art technology with active, collaborative learning.

The address is 9191 Barker Cypress Road, Cypress, TX 77433. All applicants must reside in Texas.

PURPOSE AND SCOPE:

The Coordinator III, Business Services provides coordination and facilitation of daily operations within the assigned area. Responsible for coordinating student financial services, including student financial account management, issue resolution, and collections. Serves as a subject matter expert within the assigned area and performs research and analysis related to student accounts and business operations. Responsible for a variety of data management activities and tools. Makes and communicates process recommendations based on best practices and identified operational needs.

ESSENTIAL JOB FUNCTIONS:

1. Coordinates daily and some long-term operations within the assigned area, including student financial account services, outreach, educational programs, and student support initiatives
2. Conducts research, analysis, and reporting on student financial accounts for the LSC-CyFair campus
3. Serves as a campus subject matter expert on student account policies, waivers, and exemptions
4. Researches and resolves complex student account issues and provides guidance regarding payment options, obligations, policies, and procedures
5. Uses a variety of technology tools, including ERP systems such as PeopleSoft, Storefront, and Nelnet, to maintain accurate data and prepare reports
6. Collaborates with Financial Aid, Treasury, Records, Student Services, School Partnerships, Continuing Education, and other Business Office teams
7. Coordinates matters involving bankruptcies, fraud, collections, and other financial account issues with appropriate internal departments and external entities
8. Makes recommendations for revisions to procedures and practices to improve operational efficiency and service quality
9. Participates in daily operations of the campus Payment Centers as assigned
10. May monitor and maintain website for department and external use

May be responsible for developing and maintaining virtual Payment Counter tools in collaboration with the department

Ensures compliance with applicable regulatory requirements

Responsible for other reasonable related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong attention to accuracy and detail
• Excellent analytical skills and strong business acumen
• Must have strong critical thinking skills
• Strong interpersonal skills and outstanding written verbal communication skills
• Ability to prepare and analyze reports
• Possesses excellent organizational skillsStrong multi-tasking abilities with the ability to prioritize duties
• High level of customer service
• Comprehensive computer technology skills, including Microsoft Office, PeopleSoft or other similar tools, to perform complex queries, and to construct and run reports

PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

WORK SCHEDULE AND CONDITIONS:

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone, and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards
• Travel between LSC-CyFair Main Campus and Centers is expected
• May work weekends and non-traditional hours if needed

REQUIRED QUALIFICATIONS:

Bachelor's degree and at least 1 year of experience, or an equivalent combination of experience and education

Salary

Hiring salary range is $48,152 - $55,375

Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.

Your resume should provide a complete picture of your work experience. The resume should include the following information for each position listed:

1. Length of time (specific months and years) of employment
2. If the position was full time or part time
3. If the position was paid or unpaid
4. Level of degree completed including date earned.
5. Unofficial transcript for highest earned degree

Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.