Customer Experience Coordinator

Crestron Electronics Inc.; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

Crestron Electronics Inc. seeks an Experience Center Coordinator in NYC to oversee client visits and logistics in a dynamic environment. With a focus on service excellence, the role enables efficient operations at the new Experience Center, ensuring enjoyable experiences for clients and partners.

Benefits

401K with company match

Medical, Dental, Vision Insurance

Competitive Paid Time Off

On-site Amenities at HQ & Facilities

Qualifications

• 3-5 years’ experience in a service/support-oriented office or events role.
• Ability to partner/interact with diverse business leaders.
• Experience in a rapidly changing work environment.

Responsibilities

• Manage the visit calendar and logistics for the Experience Center.
• Support planning processes and enhance customer experiences.
• Provide logistical support to marketing teams and manage vendor relationships.

Skills

Customer service focus

Relationship building

Communication

Flexibility

Tools

Salesforce

Job description

Crestron Electronics Inc. - New York, NY, New York, New York, United States of America

Job Description

Posted Wednesday, June 11, 2025 at 4:00 AM

At Crestron Electronics, Inc we build the technology that integrates technology.

We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products’ are integrated into new high-tech commercial buildings’ to include some of the most exciting real estate throughout the world. Our clients includeGoogle, Microsoft, Amazon,LinkedInand many others.We are the leaders in the most exciting industry in the world!

Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.

The newest Crestron Experience Center is open in Midtown Manhattan at 33rd/Lexington and will provides our unique experiences for our customers in a hand-on, immersive environment. We are looking for a dynamic, service-oriented person to manage this complex space. Part meeting space, part showroom and part technical playground, the Crestron Experience Center hosts clients, dealers, and partners alike to present and educate on all we have to offer.

We are seeking an Experience Center Coordinator who will serve as the CEC’s (Crestron Experience Center’s) core logistics person. From calendar coordination to site preparation and everything in between, this multi-faceted team member is the key to making the CEC run smoothly. In this role you will manage the visit calendar, visit logistics, and related support for this dynamic and ever-changing Center where our top sellers close our biggest deals. A successful candidate comes to us with a can-do attitude, ready to manage the multiple moving parts of an Experience Center from scheduling to site management with a focus on service excellence.

Responsibilities:

• Reinforce the effectiveness of our Experience Center Program booking process for the New York location with customer service focus.
• Build trust through strong relationship building skills among peers and leaders alike.
• Support the planning process for all upcoming visit requests including planning discussions, agenda building, catering requests and tour coordination.
• Enhance the customer experience with detail-oriented day-of site preparation, logistics, and hosting, including room preparation and possible demo support.
• Win as a team by providing logistical support to Experience and Technical Marketing teams including ordering and tracking of products for the various US centers, managing vendor relationships and related inventory.
• Promote the program by assisting in the improvements of technical systems as needed which can include internal website and/or booking system.
• Boost internal satisfaction by helping to create unique experiences for our customers, dealers and partners, every time they walk through our doors.
• Reporting to the Director, Customer Experience Program

Qualifications:

• Minimum 3-5 years’ experience in a service/support-oriented office or events role.
• Ability to partner/interact with diverse business leaders.
• Demonstrated ability to work independently on complex tasks, take initiative, prioritize requests and perform effectively.
• History of successful relationship-building with peers, customers and leaders alike
• Experience working effectively in a rapidly changing work environment
• Must have flexibility, patience, and strong communication skills, along with a strong work ethic and a desire to achieve excellence.
• Experience with Salesforce or similar Sales CRM would be a plus
• Able to be 100% on-site at new NYC Customer Experience Center located in midtown Manhattan at 33rd and Lexington Avenue.

Crestron Electronics offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K with company match, Paid Time Off, Holidays, On-site Amenities at NJ Headquarters & TX Facilities, Crestron Market Cafes, and Fitness Centers.

At Crestron Electronics, Diversity, Equity, and Inclusion drive innovation. Crestron’s success hinges on continuing to build a workforce of unique individuals whose passion inspires us to create and revolutionize industry-leading products and services. There will always be more to accomplish, and at Crestron, we believe the best way forward is together.

EOE/M/F/D/V

*No Solicitation* Any agency submittal to any employee of Crestron Electronics, Inc by any method of communication will be deemed the sole property of Crestron Electronics Inc.

Crestron Electronics Inc. - New York, NY, New York, New York, United States of America