Customer Experience Coordinator

99 Ranch Market; Irvine (CA); On-site; USD 1,212,000 - 1,433,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

401(k) with company match

Long-Term Service Award

Employee Discount

Paid Time Off

Job summary

99 Ranch Market in Irvine, CA is seeking a Customer Experience & E-Commerce Coordinator to support both in-store and online customers and help create an engaging shopping experience. This role covers customer service, e-commerce order support, social media engagement, and light store marketing activities.

You will work with the Store Manager and team, promote loyalty signups, and share customer feedback to improve store operations.

Qualifications

• High school diploma required.
• Bachelor’s degree preferred.
• 1 year of marketing and social media outreach experience preferred.
• Comfortable on camera and confident creating social media content.
• Familiar with WeChat, Xiaohongshu (RedNote), Instagram, TikTok.
• Bilingual English/Chinese is a must.
• Creative, proactive, and full of ideas.
• Strong communication and team collaboration mindset.

Responsibilities

• Provide friendly customer service in-store and online.
• Support e-commerce order fulfillment and customer pickup.
• Respond to e-commerce inquiries and resolve basic order issues.
• Support store social media channels (WeChat, Xiaohongshu, Instagram, TikTok).
• Create simple product content featuring promotions and store highlights.
• Encourage loyalty program sign-ups and customer engagement.
• Assist with promotional displays and store marketing activities.
• Share customer feedback and product trends with store management.
• Support Store Manager and store team with general operations.

Skills

Customer service

Social media

Content creation

Communication

Team collaboration

Bilingual English/Chinese

Education

High school diploma

Bachelor’s degree preferred

Tools

WeChat

Xiaohongshu/RedNote

Instagram

TikTok

Job description

About 99 Ranch Market:

99 Ranch Market is one of the largest Asian supermarket chains in the United States. We have store locations in California, Nevada, Texas, Washington, Oregon, Maryland, Massachusetts, Virginia, New Jersey and more to come! We are passionate and honored to be shaping the Asian Supermarket culture within the grocery industry. As 99 Ranch Market expends, we have new positions open. We welcome new members to grow alongside with the family.

Summary:

We’re looking for a Customer Experience & E-Commerce Coordinator to support both in-store and online customers while helping create an engaging shopping experience at 99 Ranch Market. This role combines customer service, e-commerce order support, social media engagement, and basic store marketing activities.

Responsibilities:

• Provide friendly and helpful customer service in-store and online.
• Support e-commerce order fulfillment as needed, including assisting with order preparation and customer pickup.
• Help respond to e-commerce customer questions and resolve basic order issues.
• Support store social media channels such as WeChat, Xiaohongshu/REDnote, Instagram, and TikTok.
• Create simple content featuring products, promotions, events, and store highlights.
• Encourage loyalty program sign-ups and customer engagement.
• Assist with promotional displays, sampling events, and other store marketing activities.
• Share customer feedback and product trends with store management.
• Support the Store Manager and store team with general operations as needed.

Qualifications:

• High school diploma required, Bachelor’s degree preferred.
• 1 year of marketing and social media outreach experience preferred.
• Comfortable on camera and confident creating social media content.
• Outgoing, energetic, and a natural people person.
• Familiar with WeChat, Xiaohongshu (RedNote), Instagram, TikTok, and other platforms.
• Creative, proactive, and full of ideas.
• Strong communication skills and team collaboration mindset.
• Passion for food, culture, and the 99 Ranch Market brand.
• Bilingual (English & Chinese) is a must.

Physical Requirements:

• Ability to lift up to 15 pounds occasionally.
• Ability to stand and walk for extended periods of time.

Working Conditions:

• Grocery store environment, exposure to fresh produce, including varying temperatures and humidity levels.

Position Details:

• Employment Type: Full Time/Part Time.
• Location: 15333 Culver Dr. #800, Irvine, CA 92604.
• Wednesday–Sunday | Weekends Required.

Benefits:

• Medical, Vision*, Dental*, and Life Insurance*.
• 401(k) Retirement Savings Plan with up to 4% Company Match.
• Long-Term Service Award*.
• Employee Discount.
• Paid Time Off*.

(*Full-Time employees only)

Compensation:

The pay range for this job is between $22 - 26 per hour. This is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) the responsibilities of the job, your education, skills, qualifications, experience, and location.