Customer Experience Coordinator

Berglund Toyota; Bedford, Northern (VA, KY); Hybrid; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Supportive team atmosphere

Potential for growth

Job summary

Berglund Toyota in Bedford, VA seeks a Customer Experience Coordinator to be a key contact for customers, supporting service and sales teams. You will answer calls, schedule appointments, process payments, and assist with daily operations to create a positive experience. Schedule is Monday–Friday, 8 am–5 pm.

Join a collaborative team focused on consistent, high-quality service delivery and customer satisfaction in a busy dealership environment.

Qualifications

• High school diploma or equivalent. Customer service experience is a plus.
• Strong communication and interpersonal skills required.
• Ability to multitask and manage time in a fast-paced environment.
• Proficiency with Microsoft Office and basic computer skills.

Responsibilities

• Manage and respond to customer inquiries via phone, email, and in-person with professionalism and efficiency.
• Coordinate appointments, schedules, and follow-ups to ensure timely service delivery.
• Maintain accurate customer records, filing, and update databases as required.
• Collaborate with sales, service, and support teams to create a cohesive customer experience.
• Must be able to lift up to 10 lbs.

Skills

Communication

Multitasking

Microsoft Office

Customer service experience

Detail-oriented

Team player

Education

High school diploma

Tools

Microsoft Office

Job description

At Berglund of Bedford, delivering an exceptional customer experience starts the moment someone walks through our doors or calls our dealership. As a Customer Experience Coordinator, you'll be a key point of contact for our customers while supporting our service and sales teams. From answering calls and scheduling appointments to processing payments and assisting with daily operations, you'll play an important role in creating a positive experience. The work schedule is Monday - Friday 8 am to 5 pm.

Responsibilities

• Manage and respond to customer inquiries via phone, email, and in-person with professionalism and efficiency.
• Coordinate appointments, schedules, and follow-ups to ensure timely service delivery.
• Maintain accurate customer records, filing, and update databases as required.
• Collaborate with sales, service, and support teams to create a cohesive customer experience.
• Must be able to lift up to 10 lbs.

Requirements

• High school diploma or equivalent; additional education or certification in customer service is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with Microsoft Office and basic computer skills.
• Previous customer service or coordinator experience preferred.
• Reliable, detail-oriented, and a team player.

Benefits

• Competitive hourly wage of $15.00 - $17.00 paid bi-weekly.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan.
• Paid time off and holiday benefits.
• Supportive team atmosphere and potential for growth.

About the Company

Berglund of Bedford is part of Berglund Automotive, a well-established and reputable automotive group with 10 locations, representing 20 different automotive brands throughout Southwest and Central Virginia, dedicated to providing exceptional vehicles and service to our valued customers.

Berglund Automotive is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.