Customer Experience Coordinator

Berglund of Bedford; Bedford, Northern (VA, KY); Hybrid; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Holiday Benefits

Growth Opportunities

Team Environment

Job summary

Berglund of Bedford is seeking a Customer Experience Coordinator to be the primary contact for customers and to support service and sales teams. You will answer calls, schedule appointments, process payments, and assist with daily operations to ensure a smooth and positive dealership experience.

This on-site role runs Monday–Friday 8 am to 5 pm in Bedford, VA. Ideal candidates bring strong communication skills, previous customer service or coordinator experience, and a team-oriented attitude to

Qualifications

• High school diploma or equivalent; additional education or certification in customer service is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with Microsoft Office and basic computer skills.
• Previous customer service or coordinator experience preferred.
• Reliable, detail-oriented, and a team player.

Responsibilities

• Manage and respond to customer inquiries via phone, email, and in-person with professionalism and efficiency.
• Coordinate appointments, schedules, and follow-ups to ensure timely service delivery.
• Maintain accurate customer records, filing, and update databases as required.
• Collaborate with sales, service, and support teams to create a cohesive customer experience.
• Must be able to lift up to 10 lbs.

Skills

Communication

Interpersonal Skills

Time Management

Multitasking

Customer Service Experience

Team Player

Education

High School Diploma

Tools

MS Office

Job description

At Berglund of Bedford, delivering an exceptional customer experience starts the moment someone walks through our doors or calls our dealership. As a Customer Experience Coordinator, you'll be a key point of contact for our customers while supporting our service and sales teams. From answering calls and scheduling appointments to processing payments and assisting with daily operations, you'll play an important role in creating a positive experience. The work schedule is Monday - Friday 8 am to 5 pm.

Responsibilities

• Manage and respond to customer inquiries via phone, email, and in-person with professionalism and efficiency.
• Coordinate appointments, schedules, and follow-ups to ensure timely service delivery.
• Maintain accurate customer records, filing, and update databases as required.
• Collaborate with sales, service, and support teams to create a cohesive customer experience.
• Must be able to lift up to 10 lbs.

Requirements

• High school diploma or equivalent; additional education or certification in customer service is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with Microsoft Office and basic computer skills.
• Previous customer service or coordinator experience preferred.
• Reliable, detail-oriented, and a team player.

Benefits

• Competitive hourly wage of $15.00 - $17.00 paid bi-weekly.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan.
• Paid time off and holiday benefits.
• Supportive team atmosphere and potential for growth.

About the Company

Berglund of Bedford is part of Berglund Automotive, a well-established and reputable automotive group with 10 locations, representing 20 different automotive brands throughout Southwest and Central Virginia, dedicated to providing exceptional vehicles and service to our valued customers.

Berglund Automotive is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.