Customer Experience Consultant

Vaco Recruiter Services; Jacksonville (FL); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) retirement plan

Job summary

Vaco Recruiter Services in Jacksonville, Florida, is hiring a Customer Experience Consultant. This role starts with onsite training and transitions to a hybrid schedule (3 days onsite, 2 days remote). Compensation includes hourly pay with quarterly commissions and a performance-based bonus opportunity.

The candidate will support clients post-services, follow up for surveys, resolve concerns, and maintain strong customer relationships to ensure an exceptional experience.

Qualifications

• Experience in customer service, hospitality, call center, sales, or other customer-facing roles.
• Excellent verbal and written communication skills.
• Comfortable making a high volume of outbound calls.
• Strong interpersonal skills with ability to build rapport quickly.
• Organized and able to manage multiple follow-up activities simultaneously.

Responsibilities

• Contact customers after service completion via phone, email, and text messaging.
• Encourage participation in customer satisfaction surveys.
• Build positive relationships through friendly, professional communication.
• Answer questions and address concerns following the completion of services.
• Escalate unresolved issues to the appropriate internal departments.
• Coordinate with internal teams to resolve outstanding issues and improve the customer experience.

Skills

Customer service

Outbound calls

Verbal communication

Written communication

Microsoft Office

CRM systems

Tools

Microsoft Office

CRM systems

Job description

Vaco has a great opportunity for a Customer Experience Consultant in Jacksonville, Florida. After onsite training is completed, a hybrid schedule is offered (3 days onsite, 2 days remote). This position includes hourly pay and quarterly commissions.

Position Summary

We are seeking a customer-focused professional to support clients after services have been completed. This newly created role is responsible for following up with customers, encouraging completion of satisfaction surveys, resolving outstanding concerns, and ensuring a positive overall customer experience.

Key Responsibilities

Customer Follow-Up

• Contact customers after service completion via phone, email, and text messaging.
• Encourage participation in customer satisfaction surveys.
• Build positive relationships through friendly, professional communication.
• Answer questions and address concerns following the completion of services.
• Escalate unresolved issues to the appropriate internal departments.

Customer Advocacy

• Identify customers who may require additional support before completing satisfaction surveys.
• Coordinate with internal teams to resolve outstanding issues and improve the customer experience.
• Demonstrate empathy and professionalism when assisting customers with concerns.

Relationship Management

• Maintain accurate documentation of customer interactions.
• Track follow-up activities and survey participation.
• Help improve customer satisfaction metrics through proactive outreach.

Qualifications

• Previous experience in customer service, hospitality, call center, sales, or other customer-facing roles.
• Excellent verbal and written communication skills.
• Comfortable making a high volume of outbound calls.
• Strong interpersonal skills with the ability to build rapport quickly.
• Organized and able to manage multiple follow-up activities simultaneously.
• Proficient with Microsoft Office and customer management systems.

Preferred Experience

• Customer service or account management.
• Hospitality or service industry background.
• Call center or outbound calling experience.
• Experience handling customer concerns with empathy and professionalism.

Schedule & Compensation

• Monday–Friday, 8:00 AM–5:00 PM
• Hybrid schedule after successful completion of onsite training (onsite during training; hybrid thereafter)
• Competitive hourly pay plus performance-based bonus opportunities tied to customer satisfaction metrics.

Ideal Candidate

The successful candidate is personable, persistent without being pushy, and genuinely enjoys helping customers. They are comfortable reaching out to customers by phone, email, and text, can confidently ask for survey participation, and know how to turn a good customer experience into a great one through proactive follow-up.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.