Customer Service Rep

Vaco by Highspring; Jacksonville (FL); On-site; USD 22,000 - 33,000; Full time

Job summary

Vaco by Highspring in Jacksonville, FL is seeking a temporary Contract Customer Service Representative to support an established operations team. The role is added to cover a leave and requires someone who can learn quickly, stay organized, and contribute immediately.

The ideal candidate will have a high school diploma, 2+ years of office or customer service experience, and proficiency with Microsoft Office (Excel, Word, Outlook).

Qualifications

• High school diploma or GED required.
• At least 2 years of relevant office, administrative, customer service, or operational support experience preferred.
• Experience supporting warehouse, manufacturing, logistics, distribution, or a similar operational environment is a plus.
• Proficiency with Microsoft Office, particularly Excel, Word, and Outlook.

Responsibilities

• Maintain accurate electronic and hardcopy records, documentation files, databases, and shared directories.
• Prepare, organize, and analyze reports, statistics, and other business information.
• Assist with presentations and reporting related to departmental performance metrics.
• Provide administrative support for various operational programs and processes.
• Assist with employee training, testing, and scheduling activities.
• Coordinate equipment testing and help schedule testing for applicants and new employees.
• Gather, organize, summarize, and index information and documentation from multiple sources.
• Assist with departmental meetings and presentations.
• Take meeting notes, document action items, and help track follow-up activities.
• Respond to questions, emails, and requests from internal teams in a professional and timely manner.
• Provide administrative support to operational and support departments.
• Assist with special projects, assignments, and other administrative responsibilities as needed.
• Follow established policies and procedures while maintaining a high level of accuracy and professionalism.

Skills

Organizational skills

Time management

Attention to detail

Communication skills

Teamwork

Independent initiative

English proficiency

Education

High school diploma or GED

Tools

Excel

Word

Outlook

Job description

Customer Service Representative - Contract

Location: Jacksonville, FL

Job Type: Full-Time Contract

Duration: at least 2+weeks, could be longer

Position Overview

We are seeking a Customer Service Representative for a temporary contract assignment supporting an established operations team. This position is being added to provide coverage for an employee who is currently on leave.

This is a great opportunity for an experienced administrative or customer service professional who can step into an existing environment, learn processes quickly, stay organized, and immediately contribute to the team.

The ideal candidate is dependable, detail-oriented, professional, and comfortable managing multiple priorities in a fast-paced operational environment.

What You'll Do

• Maintain accurate electronic and hardcopy records, documentation files, databases, and shared directories
• Prepare, organize, and analyze reports, statistics, and other business information
• Assist with presentations and reporting related to departmental performance metrics
• Provide administrative support for various operational programs and processes
• Assist with employee training, testing, and scheduling activities
• Coordinate equipment testing and help schedule testing for applicants and new employees
• Gather, organize, summarize, and index information and documentation from multiple sources
• Assist with departmental meetings and presentations
• Take meeting notes, document action items, and help track follow-up activitiesRespond to questions, emails, and requests from internal teams in a professional and timely manner
• Provide administrative support to operational and support departments
• Assist with special projects, assignments, and other administrative responsibilities as needed
• Follow established policies and procedures while maintaining a high level of accuracy and professionalism

What We're Looking For

• High school diploma, GED, or equivalent required
• At least 2 years of relevant office, administrative, customer service, or operational support experience preferred
• Experience supporting a warehouse, manufacturing, logistics, distribution, or similar operational environment is a plus
• Proficiency with Microsoft Office, particularly Excel, Word, and Outlook
• Strong organizational and time-management skills
• Excellent attention to detail and accuracy
• Strong written and verbal communication skills
• Ability to manage multiple assignments and changing priorities
• Strong problem-solving skills
• Ability to work effectively as part of a team
• Professional, courteous, and service-oriented approach
• Ability to work independently and take initiative
• Comfortable working with data, documentation, reports, and computer systems
• Ability to perform accurate data entry and typing
• Ability to read, write, and communicate effectively in English
• Comfortable operating standard office equipment

The Right Fit

We're looking for someone who can hit the ground running and provide dependable support during a temporary leave.

The ideal candidate is someone who learns quickly, asks good questions, pays attention to details, and can take ownership of their responsibilities with minimal supervision. You should be comfortable stepping into an established team and helping keep day-to-day administrative and operational activities running smoothly.

Because this is a temporary assignment, reliability and attendance are especially important. We're looking for someone who can commit to the assignment and provide consistent support throughout the duration of the contract.

Desired Skills and Experience

• High school diploma, GED, or equivalent required
• At least 2 years of relevant office, administrative, customer service, or operational support experience preferred
• Experience supporting a warehouse, manufacturing, logistics, distribution, or similar operational environment is a plus
• Proficiency with Microsoft Office, particularly Excel, Word, and Outlook

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail].

Privacy Notice

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR and UK GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

the individual's skill sets, experience and training;

licensure and certification requirements;

office location and other geographic considerations; and

other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).