Sales Support Analyst

Vaco by Highspring; Neptune Beach (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Vaco by Highspring in Jacksonville, Florida seeks a Sales Support Analyst to collaborate with e-commerce sales teams, providing strategic analysis and operational support across inventory planning, order fulfillment, forecasting, and reporting. You will assist with digital product content and item setup across platforms, and maintain recurring business reports.

The role requires strong analytical and communication skills, with up to five years in a consumer products or e-commerce environment,

Qualifications

• Bachelor's degree in a relevant field and up to five years in analytics, operations, or reporting in consumer products or e-commerce.

Responsibilities

• Support e-commerce sales teams with data, reporting, and ongoing analysis to identify growth opportunities.
• Collaborate with internal teams to monitor inventory levels and replenishment for online channels.
• Analyze promotional performance and recommend improvements for campaigns.
• Assist with demand forecasting and align projections with trends and launches.
• Generate trend reports and identify shifts in product demand and variances.
• Provide operational support to resolve customer issues and ensure accurate product data.
• Support digital content management and product data synchronization across platforms.
• Prepare ad hoc reports on shipments, sales, and inventory for planning and budgeting.
• Support cross-functional projects and assist with sales initiatives.

Skills

Data analytics

Reporting

Communication

Education

Bachelor's degree

Job description

Vaco has a great opportunity for a Sales Support Analyst in Jacksonville, Florida. This is a direct hire opportunity that sits fully onsite.

POSITION SUMMARY

Work closely with e-commerce sales teams supporting major online retail accounts to provide strategic analysis and operational support across inventory planning, order fulfillment, forecasting, promotional execution, and reporting. Assist with digital product content and item setup across multiple platforms, as well as the preparation and maintenance of recurring business reports.

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES

• Support e-commerce sales teams with data, reporting, and ongoing analysis to identify and execute growth opportunities across key online retail channels. Reporting includes metrics such as inventory coverage, product availability, profitability, performance trends, traffic, pricing, and other key indicators.
• Partner with internal teams to monitor inventory levels and proactively support replenishment planning for online marketplace channels. Track aging inventory and assist in resolving catalog or listing discrepancies.
• Analyze promotional performance and provide recommendations to improve future campaign effectiveness.
• Assist with demand forecasting by maintaining and updating projections within internal systems, ensuring alignment with sales trends, promotions, product launches, and discontinuations.
• Generate trend reports and conduct analyses to identify shifts in product demand, recommend forecast adjustments, and troubleshoot performance variances.
• Provide operational support to resolve customer-related issues and platform alerts. Execute new product setups and maintain accuracy of pricing, packaging, and product specifications within internal and external systems.
• Support digital content management and product data synchronization across third‑party platforms.
• Prepare ad hoc reports and analyses, including summaries of shipments, sales performance, inventory levels, and product history for planning and budgeting purposes.
• Assist with cross‑functional projects and provide backup support for key sales initiatives as needed.

EDUCATION AND EXPERIENCE REQUIREMENTS

Bachelor's degree required, along with up to five years of relevant experience in a consumer products or e-commerce environment, preferably in an analytical, operations, or reporting‑focused role.

SKILLS REQUIRED

Strong verbal and written communication skills with the ability to collaborate effectively across departments. High attention to detail, organization, and accuracy are critical. Demonstrated analytical skills with a proactive, solutions‑oriented approach to problem‑solving and driving business results.

COMPENSATION

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations; and
• other business and organizational needs.

With that said, as required by local law, Vaco/Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR and UK GDPR may access our policies here.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations; and
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).