Customer Experience Consultant

Caterpillar Inc.; Irving (TX); On-site; USD 144,000 - 218,000; Full time

Job summary

Join a global team at Caterpillar Inc. as a Customer Experience Consultant, focusing on delivering exceptional customer service and financial product integration in the Construction Industries. Leverage your commercial acumen and problem-solving skills to influence key projects and enhance customer experiences while collaborating with internal partners and financial teams.

Benefits

Medical, dental, and vision benefits

Paid time off plan

401(k) savings plans

Health Savings Account

Flexible Spending Accounts

Employee Assistance Program

Career Development

Incentive bonus

Tuition Reimbursement

Relocation assistance

Qualifications

• Strong ability to build and maintain partnerships.
• Understanding of customer and financial needs in Construction Industries.
• Ability to solve unique customer problems with existing and new financial products.

Responsibilities

• Liaison between Cat Financial and CISD to align requirements.
• Develop integrated solutions leveraging Cat Financial products.
• Ensure financial products deliver value to CI customers.

Skills

Relationship Management

Consulting / Commercial Acumen

Problem Solving

Cross Functional Program Leadership

Customer Focus

Influencing

Job description

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Job Description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Career Area

Product Support

Job Description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar is hiring a Customer Experience Consultant within our Construction Industries Services Division (CISD) organization. Reporting directly to the CISD Customer Experience Director, this candidate will need to use their commercial acumen to influence the organization to lead and drive projects to benefit our customers.

The ideal candidate will possess a passion for delivering an exceptional customer experience, knowledge of the Construction Industries (CI) aftermarket business, the Financial Business needs of our customers, and a deep understanding of Caterpillar dealers and their business models, processes, and systems. This position will be the primary contact for CISD with Cat Financial and have direct responsibility for ensuring Cat Credits and Cat Card offerings meet CI customer needs and achieve aligned Cat Financial and CISD global targets.

What You'll Do (Key Responsibilities)

Work with Cat Financial and across CISD to ensure aligned strategy, goals, and global execution plans:

• Act as a liaison to build and nurture the Cat Financial / CISD relationship.
• Ensure overall global strategies for financial products are aligned between all key organizations.
  
  

Work across CISD to develop customer back integrated solutions that leverage Cat Financial products and result in CI service growth:

• Define the CI customer, Cat Dealer, and CISD business requirements for financial products.
• Work with internal partners to develop market ready solutions that integrate financial products with services through the right digital and physical channels to drive incremental value for CI customers.
• Collaborate with partners to collect VOC specific to customer financial product needs and integrated solutions.
• Consistently ensure that we leverage financial products to provide customers more value and a better customer experience.
  
  

What You Have (Skills And Qualifications)

• Relationship Management: Building and maintaining strong partnerships.
• Consulting / Commercial Acumen: A good understanding of Construction Industries customers and their aftermarket and financial needs.
• Problem Solving: Identifying new and unique ways to solve customer problems by leveraging existing financial products and working with Cat Financial to create new financial products if needed for our customers.
• Cross Functional Program Leadership: Excellent ability to coordinate with and lead cross-functional teams.
• Customer Focus: Passion for understanding and addressing customer needs.
• Influencing: Strong influencing and collaboration skills with the ability to work effectively with senior leadership.
  
  

Additional Details

• This position can be located in Dallas, TX; Chicago, IL; Cary, NC; or Peoria, IL.
• Travel is expected to be 25% both domestic and international.
• This role requires 5 days a week in the office (M-F).
• Domestic relocation assistance is available.
  
  

Summary Pay Range

$144,960.00 - $217,320.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement
• These benefits also apply to part-time employees
  
  

Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates

June 18, 2025 - June 30, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.

Not ready to apply? Join our Talent Community.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Construction and Machinery Manufacturing

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